Wifi Calling Not Working
benjamintylerr
Enthusiast - Level 2

I currently have an S22 Ultra. It is a Verizon carrier phone on a Verizon network. I am having issue send/receiving calls and texts over Wi-Fi. When I have zero service and there is an "x" next to the bars indicating I have no service, if I try to make a Wi-Fi call it tells me that my phone is not registered to a network and the call cannot be completed. I've also tried to make a Wi-Fi call with airplane mode turned on and it says that I must turn off airplane mode to complete the call. What is the point of Wi-Fi calling then if I can't make a call over Wi-Fi...

Re: Wifi Calling Not Working
vzw_customer_support
Customer Service Rep

benjamintylerr, 

 

I am so sorry you are having trouble with your Wi-Fi calling. We want to make sure this is working for you. It does have to be activated when you have a good signal. Then, once activated, you can use it in other areas. I have done this in other countries. 

 

Have you tried to activate this in a good coverage area?

 

-Jenelle

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Re: Wifi Calling Not Working
benjamintylerr
Enthusiast - Level 2

Hi Jenelle,

Yes I have. I've had it activated for a while now with all of the emergency contact information filled but more so recently been in poor coverage due to work.

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Re: Wifi Calling Not Working
vzw_customer_support
Customer Service Rep

Thank you for looping us back in. let's keep going, so we can get to the bottom of this. Are you currently experiencing issue when calls or texts? Where are you currently located (work, home)?

-Gina

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Re: Wifi Calling Not Working
benjamintylerr
Enthusiast - Level 2

If I have service, no I am not experiencing issues calling or texting. Currently located in Rochester, NY. Wifi calling is necessary because the building I work in has very poor cell coverage.

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Re: Wifi Calling Not Working
vzw_customer_support
Customer Service Rep

We want to make sure this is resolved for you ASAP. What kind of phone do you have?

*Anna

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Re: Wifi Calling Not Working
benjamintylerr
Enthusiast - Level 2

Please refer to the initial message...

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Re: Wifi Calling Not Working
vzw_customer_support
Customer Service Rep

Hello, Benjamin. Not having your Wi-Fi calling not working for you is a concern. We're here to help. Please private message us for further assistance.

 

*Michelle

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