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I received a defective replacement phone through Assurion i n May (now June). Magnetic sensors do not recognize when phone is closed. Assuring will not replace defective phone as, apparently, defective must be reported within 7 days. It is not as if I am trying to obtain a new phone for the sake of gettinga new phone, I just wanted a replacement that works properly.
Solved! Go to Correct Answer
Replacement devices issued by Asurion include a 12-month manufacturer's warranty from Asurion. This covers any hardware defects on a replacement device.
To file a claim, you can visit Asurion's site here: https://www.asurion.com/claims/verizon/
You can also contact Asurion directly at 888-881-2622 Mon-Sat 8:00 AM - 6:00 PM CT.
In Florida, coverage for post warranty defects are provided by the Wireless Phone Protection program.
~Izzy
Can it be repaired, if you can't get another replacement?
Replacement devices issued by Asurion include a 12-month manufacturer's warranty from Asurion. This covers any hardware defects on a replacement device.
To file a claim, you can visit Asurion's site here: https://www.asurion.com/claims/verizon/
You can also contact Asurion directly at 888-881-2622 Mon-Sat 8:00 AM - 6:00 PM CT.
In Florida, coverage for post warranty defects are provided by the Wireless Phone Protection program.
~Izzy
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