The response to these inquiries is just stupid. you are allowed to add 5 numbers and they expire after 90 days? That is an absurd limitation given the amount of robo calls I get in a day
DONVOE86,
I'm sorry to read that you are receiving so many unwanted calls. This has to be frustrating. Yes, we do offer 5 numbers to block for a period of 90 days for free. We do have a few different options for you to help with the nuisance calls. The first suggestion is to check out our Caller Name ID feature: https://www.verizonwireless.com/solutions-and-services/caller-name-id/ This has screening/blocking capabilities for when you receive any unwanted calls. The other suggestion is to sign up on the National Do Not Call Registry at https://www.donotcall.gov/ If you have a smartphone, you can always look for a 3rd party app that may have screening/blocking capabilities. Lastly, and I understand this is not the most popular, but you are able to change your phone number for free via your online My Verizon account:
https://www.verizonwireless.com/support/how-to-change-phone-number-video/
How are you going about blocking these calls? The reason I ask is that when you use our free 5 numbers to block, the blocked caller is not able to leave a voicemail.
AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Right now I am using the smart phone,feature. Not the verizon list.
Sent from my Verizon 4G LTE smartphone
Calls blocked on the phone itself will always send those numbers to voicemail. That's how the on board call block works on the phone.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I understand that but the piint is you have no good solution to this issue which is only going to escalate. Verizon (and other carriers) should bring pressure on the manufacturers to resolve this issue instead of using it as an excuse to sell services or do nothing.
Sent from my Verizon 4G LTE smartphone
An upcoming update to the Google Phone Dialer will send spam calls straight to voicemail without ringing the phone:
https://www.androidauthority.com/google-phone-app-beta-854161/
I donโt see this as a solution or even a workaround, If the number is blocked or flagged as spam why would you even allow the number to leave a vouce mail? Then you have the hassle of deleting a voice mail from a party/number that you didnโt want any contact with to begin with.
My sentiments exactly. My voicemail is filled up and I didnโt even know it until a legitimate caller told me. They tried to call I wasnโt available and they couldnโt leave a message because my voicemail was full And I didnโt even know it. There has to be a way to prevent blocked numbers from leaving voicemail. Forget not ringing the phone. Thatโs a given
I understand the reasoning, and that a decade ago this may have been a good solution, but it is has not kept up. I have the service installed (should be free) and.. it does little. My voice mail just filled up with spam, blocking potentially important messages. Most of the incoming spam numbers are 'unidentified'. And spammers rotate through well over 5 numbers for a single company , they do repeat them, that helps a little, but I have the exact same voice mail from a dozen different numbers. (And I'm on the do not call list, does nothing).
There solutions are simply not scaling with the modern issue and something else is needed - I have literally stopped using my phone as a phone and I tell everyone (including for business) that the only way to reach me is via text or email, unless I'm the one calling.
I have been blocking a number for the past 2 1/2 years, but I have to renew it every 90 days and YES, they can still leave a voicemail and they do. I have 67 voicemails from this one number and can't get it to stop without going to court. I've never responded to this person, but I still have to put up with this ridiculous game. As much as I pay for my cell phone and service, I should get the service to get this stopped.
You can change your number for free then you'll never have them call you again
For obvious reasons, that is an option of last resort.
This is exactly what is happening in our situation. The number is blocked at the account level but that means nothing! The individual is still allowed to leave voicemail! Already have an order of protection against the individual but that doesnโt seem to matter to Verizon.
I PAY FOR Verizon Call Filter and YES, blocked numbers are leaving me voicemail. If I wanted to hear from them AT ALL, I wouldn't have blocked them!!! So, it sounds like I may as well cancel my Call Filter as it is NOT serving me well at all!!!
We aren't fans of spam calls, either! I can assure you that Verizon has no affiliation with robo calls or texts. We don't have the ability to know who has your phone number. The following link gives you some steps on how to stop robocalls. Since I personally use those recommendations, and I also use Call Filter, I have noticed that the calls are coming in way less often. Check out the details here: http://spr.ly/6605JaMs5
-Jordan
@vzw_customer_support wrote:DONVOE86,
I'm sorry to read that you are receiving so many unwanted calls. This has to be frustrating. Yes, we do offer 5 numbers to block for a period of 90 days for free. We do have a few different options for you to help with the nuisance calls. The first suggestion is to check out our Caller Name ID feature: https://www.verizonwireless.com/solutions-and-services/caller-name-id/ This has screening/blocking capabilities for when you receive any unwanted calls. The other suggestion is to sign up on the National Do Not Call Registry at https://www.donotcall.gov/ If you have a smartphone, you can always look for a 3rd party app that may have screening/blocking capabilities. Lastly, and I understand this is not the most popular, but you are able to change your phone number for free via your online My Verizon account:
https://www.verizonwireless.com/support/how-to-change-phone-number-video/
How are you going about blocking these calls? The reason I ask is that when you use our free 5 numbers to block, the blocked caller is not able to leave a voicemail.
AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
There is ONE number that HAS been added to the โBlocked Callsโ at the account level. It was my understanding that this should TOTALLY block the number. It does NOT. The individual is still leaving voicemails!! This is not SPAM, this is an individual number.
I have some numbers on my phone that have been blocked for over a year now. I probably shouldn't say anything because it might change now but I do not have any paid service for blocking numbers on my phone just the block calls that came with my phone.However I do get the voicemail message if they leave one. As far as the signing up for Do Not Call this is a joke.
I have done this for both my house phone and my smartphone. I still get calls from telemarketers on both phones. One person actually laughed when I told him that I was signed up with it and not to call again. I do not know what the answer for this problem is but I am going to try this app that tikibar has mention.
Just found out that the app is incompatible with my phone hopefully they will have one that is compatible soon.
Here is what I just learned.
Verizon has the ability to block calls from any specific number you choose. When a call is blocked, the caller (harrasser) is able to leave you a voicemail. Verizon specifically allows for this and they get paid for it. Its called 3rd party marketing. They will deny that they participate in this but we have no way to prove it. Here is the absolute truth..... Verizon wireless has the ability to prevent the blocked caller from leaving a voicemail but they wont do this for free. You have to pay them for this. Its called smart family plan at $5 a month. $60 a year. They could do this for free but they will not. They are either getting paid by the telemarketers or paid by us. They are getting paid by someone for them to control the voicemail service we pay for already.
Complete nonsense and completely unethical.. I'll be shopping for a new provider later today
Carriers claim they are concerned about spam calls. Verizon and other carriers need to do the right thing for their paying customers and use all technology available to stop these interruptions to daily life.
On a side note... I was getting up to 10 calls per day from "Apple" saying my Apple products had a virus and that I needed to call to get it removed. They were relentless... multiple calls every single day. So, I started calling them back and casually chatting. "Why are you calling me? I don't own any Apple products. How's the weather in India? Have you scammed many people today?" I did this 6 or 8 times. Then, when I called in, I was asked to hold for a supervisor. I asked the guy if people really fell for this nonsense. He said, "You have no idea how many people I've scammed today." I said I will continue calling you guys and wasting as much of your time as I can... EVERY time you call me. He laughed and said, "Okay... I'm going to take your number off of our list." I haven't heard from them since.
tstl1-
As a consumer myself, I understand the inconvenience of receiving spam calls.
I have great news. Your protection for spam and robot callers is now free. https://www.verizon.com/about/news/verizon-robocallers-your-days-are-numbered-starting-march-verizon... If you sign up for Call Filter, the free features will include the ability to detect and block spam on the app.
Here are more details about Call Filter. https://www.verizonwireless.com/solutions-and-services/call-filter/
I hope this information helps.
Carmen_VZW
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