I am trying to cancel one device on my share everything plan. It is a hotspot we don't use, and the contract is up. This seems to be an impossibility online, and the phone calls have ended up on a dead end 3 times. The one time I got a live person, he disconnected. This is frustrating!!!
You can go into a VZW corporate store to have it disconnected, or just try your luck again over the phone.
We certainly don't want to see you cancel a line. We can understand you no longer have a use for it. Can you think of anyone else that may benefit from the hotspot?
If you still need help canceling that line, let me know.
I'll direct message you.
TamaraH_VZW
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All I can offer is understanding in your frustration, I found it impossible to effectively cancel a device even when replacing that device with updated version, continued billing me with no solution. Customer Service is amazing but policies and procedures used in their training fail customers. Wish you better success.
Your experience is our priority, and we want to provide you with the best one possible. We'll be glad to clarify all your concerns. We sent a Private Note for assistance.~Geo
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