I have canceled my Verizon service after 11 years of being overcharged. It's my fault for staying on so long. I have legitimately paid off all three of my devices, tablet/phone/watch and have no contracts in any other capacity. My billing cycle ends on the 8th of each month and begins the 9th. I have finally been able to cancel all services through Verizon today (10/5/2023) a few days before the start of my would be next billing cycle.
However, I am being told there is a fee in my "next billing cycle" of $18.00 for "canceling services before the end of the billing cycle." I am unsure how this is legitimate, considering my devices are paid off. Can anyone help me out? I merely have to pay my last bill of $201.61 for the three devices that have all been canceled and moved on from.
Is there a way this fee can be wavied considering the iligimate nature of it? The guy representing Verizon simply couldn't admit that I was being charged a fee for leaving. I've heard of "admittance fees" but never a departure or leaving fee. Regardless of what the company states, that is all I can see this is. Seems a bit vindictive if not money grabbing to me. If I can just have the fee waived I'd be fine. I belive it's fair and fine enough that I simply pay my last bill without such a silly fee.
Thank you for bringing this to our attention. We are truly sad to learn you are no longer part of the Verizon family and would like to review your situation and options a little closer. I'll be sending you a Private Note, please reply to it, so we can further assist you.
~Maria
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