Im getting real tired of this verizon. Going on 10 months plus now. I had a samsung galaxy s7 phone. about 9 to 10 months ago yall did an update to yalls system. my phone did an update. ever since then i cant always answer calls. i can puch the red button and it acts llike i can answer on my end but on the other persons end it just rings and rings wont even go to vcm for them and i cant hang it up on my end. i have to wait until the other person hangs up. tried resetting phone, tried turning phone off and back on, tried resetting phone several times again. dosent do it all the time. tried resetting network settings nothing has helped. did a factory reset and still does it. so i finally got agitated enough i got another phone. i now have iphone 6s. verizon just put my sim card from my samsung phone into the iphone 6s. cool all fixed for about 2 days. then samething AGAIN.... someone would call in again.... i couldnt answer. i can push red button call screen shows up on my end like its answered the call. the other person on the other end just hears ringing and ringing. i cant hear them. again i cant hang it up. and they just hear nothing but ringing. does not go to vcm. so i went back to verizon and had them put in new sim card into my iphone 6s. i all of a sudden got 15 vcms that i had never recieved all the way from back 8 months. and phone worked for about 2 weeks. verizon did another update a week ago and my phone updated...NOW ITS HAPPENING AGAIN.... back to the same thing. Im sick of this verizon. im missing calls and very important calls. i have now switched phones and sim cards and done resets and done network resets and factory resets.... THIS IS YALLS PROBLEM ON YALLS END. I see a bunch messages on this community forum of the same thing happening to a bunch of your customers with all different phones and people are trying everything. Your starting to loose customers over this. This has gone on long enough. I have been with yall for at least 15 years plus. If you cant get your problems fixed to where i can properly receive calls and service that i pay monthly for i will switch and you will loose a long lasting customer. GET THIS FIXED WITH YOUR SYSTEM
Djones3013, I am heartbroken to hear of all the troubles you have had trying to answer calls on your phone. We appreciate your 15+ years with us and I want to get this fixed as quickly as possible. When you switched from the Android to the iPhone did you do a content transfer, if so what was the process? Was there a factory reset done on your phone after the new SIM was installed?
MelissaP_VZW
I'm having same problem with my new Pixel 3A XL. Calling customer support is nothing but frustrating. It is difficult enough trying to understand the the support person with an accent, but the dang background noises just makes it more difficult. Two attempts and still can't get an answer. Then told to wait and I get disconnected. Still waiting for them to call me back.
Doctor called with lab results and he couldn't hear me. I call right back and he said my phone was still ringing while I'm talking to him on my phone. Verizon has some major problem thgat they don't seem to be able to fix. Then they reset something on their end and my Youmail (visual voicemail) doesn't work now. Note: Verizon is too cheap to even give customers a voicemail app. 3 years with AT&T and I don't think I ever had a bad phone call. Not even two months with Verizon and nothing but problems (scratching, then dropped calls, now can't take 70% of incoming calls). Even signing up with Verizon was a nightmare. Glad I bought an unlocked phone and can switch carriers easy enough.
We want to make sure that you have a great experience every time you pick up your device. In which zip code are you having an issue? Is this happening indoors or outdoors? I'm not sure I understand what you mean by saying that we don't give our customers a voicemail application. Help me understand what you mean by that so we can assist. We will be standing by!
NicholeK_VZW
85204. Support had me go to a store where they changed out the sim card, but still happens! I'm a new customer and I am reading people are having trouble with this for months and months with no resolution. Can we get an answer?
We would never want to lose you. Having your voicemail and being able to answer all your calls is crucial. This has gone on for far too long and we are here to turn it around ASAP. A private message has been sent to you for further assistance.
SeanC_VZW
We have this same problem on both phones in our service. We also can not connect to the kids Gizmo watches, so all of our Verizon devices are useless as phones. We have done a system reset, updated all the software versions, changed settings ton of times. This issue has continued to get worse over the last 4 months. If you have found a solution to this, please advise. Thank you.
We're here to help because we understand the importance of having service. Where are you located (zip code)? Does this happen in one specific location? JoelD_VZW
I'm having the same issue, as well as my husband and son. My husband and I both have brand new iPhones. Has there been a solution to this problem yet?
We are concerned as you are with this situation and rest assured we'd not stop until we get to the bottom of these concerns. To better assist you, we'd like to ask some additional questions. When did these issues start? Does it happen everywhere only in some areas?
AbrahamS_VZW
It happened since when I first joined your program 1 and a half year ago. At that time, I thought it was because my phone was out of date (Galaxy Note 3, Verizon Version). I upgraded phone after couple months to LG G6, it happened to my phone, my wife's phone and My son's phone which was iphone. I started to think it is coming from the system Verizon has.
The reason we chose Verizon was to make sure we would not losing any call not in general, normal situation, but in a critical situation. Once it failes give us that assurance, there is no point staying with Verizon.
I did a very important international event last month, I regreted leaving this problem existing with my and my wife's phone for days.
Please have my trust to Verizon be restored. I cannot afford losing important calls even once a thousand time.
Can't you see that it happens every where, with every phone regardless android or iphone? It is the problem verizon has. Not our phones. Stay like this another month, you will lose significant amount of subscribers. I am already hearing the complains aound me. and I cannot recommend this program I have with you, which I enjoyed so much.
We would like to look closer into this experience you are having. To do so, we will need access to your account. We will send a Private Note, to better assist you. BrittanyC_VZW
I have been having the same problem. It happened with my old phone and thought I needed to upgrade but now it's happening on my new Galaxy S10+. I thought it was the phone but after reading this thread it must be the service to my phone. My husband (same phone as me) and son (iphone) do NOT have these issues.
monilein, plesae verify that you do not have Easy Mute enabled on your device. Here are the instructions on how to do that:
StephannieP_VZW
Time to dump Verizon stock. This problem has gone on for over a year across many different areas & models of phones. The common link is the Verizon network, formerly respected as having the best coverage in the country, degraded to the network that can't complete calls in the same town...even on the same household plan reliably. The old days of landline service, Bell Atlantic would've been mortified to fail so often. Now the solution is to tell the customer to go to the competition. Might want to rethink the technical staff as well as the scripted, syrupy customer service reps that ask redundant questions and never provide an actual solution.
Let's put away all scripts and check on your service concerns more carefully, FrustratedinMd. You mentioned that you were asked to go the competition to resolve your service concerns. Did any of our representatives said this to you after submitting a ticket to our network team?
If a ticket has been submitted for you, please share the NRB ticket number and we can follow up on it on our end to address your concerns more efficiently. How does this sound?
AntonioC_VZW
I am also having this frustrating issue happening to me. It's been going on for two months now where most of my calls I answer and I can bear nothing. The other person tells me the phone just rang and rang on their end. I am using an iPhone 10 and based on all the threads i have read here this is a Verizon issue and not a phone manufacture issue. I have not contacted Verizon yet because i know it's going to be a hassle based on others replies.
It worries us to hear you've been experincing issues with calls over the last two months, Lngbchmike. It is our priority to ensure you have reliable service, and we will help. Do these problems occur in a particular area? If so, could you please provide us with your ZIP Code? Do ou experience any issues with data or texts? DavidR_VZW
Been having the same problem for at least six months. Washington DC metropolitan area (mostly Maryland suburbs). I had assumed it was an iOS issue until I found this thread, where it clearly happens on other phone brands as well.
Ellenca42, having reliable service is of the utmost importance. Let's work as a team to check out what's happening. Does this happen indoors/outdoors or both? When this issue is happening, what is the signal strength on your device (How many bars)?
TakendraW_VZW
Start a new topic or ask questions in the open forum.
