cell phone coverage failed during power outage
SoSh
Enthusiast - Level 1

Why did cell phone coverage fail so badly during last night's power outage after a plane hit a power line tower? Isn't that when coverage is most important? Why are we paying so much for #verizonwireless when it isn't there when you really need it?

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Re: cell phone coverage failed during power outage
SoSh
Enthusiast - Level 1

Could not even report the Verizon cell phone outage during that time. During a brief period when I could get a call out, called Verizon to report it and the automated message said to report it on the website. Cell phone internet was completely out. 

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Re: cell phone coverage failed during power outage
vzw_customer_support
Customer Service Rep

SoSh, we are concerned to hear you had trouble with your service as we understand the importance of staying connected. May we ask what ZIP Code you were experiencing issues? Are you still having problems?

*Joshua

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