I called in today because my bill went up $27.00 since the last bill.
History-
Since the last bill in may, i changed my number. i tried changing it online but could not. Their system was broken. I had to call into support who after 2 hours, was able to finally change the number. I had asked the support agent about being charged the $15.00 fee and she told me I would not be as I was on the phone so long and it was something wrong with their back end. This all happened May 24th. My cycle ends june 6th.
So going back to today, I spoke with George. He was able to remove the 15$ fee but there was still roughly 12/13$ too much being charged- or so i thought.
George could not answer why i was being charged and i've been unable to access my bill via pc for a while and the app stinks looking at previous bills- you cannot.
I asked for a manager, and george said he was on the phone so was not available and he's say same thing anyhow.
Needless to say, this all upset me. I was able to use a different web browser to access my verizon bill and found out the reason.
I had gone on an international trip in may and had used travel pass. once i thought. Turns out I used it 2x. So mystery solved. I only wish george would have looked at the details of the bill to help me understand where the extra 12$ was coming from. He said it was due to prorating my bill since i had a number change. Nope. I was credited from old number the same as was billed for new number. It was that 1 ten dollar travel pass charge I had not accounted for......
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