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There are places in/around the area I live where I cannot get a cell signal. zip. none. My friends, who were with me on a recent day trip, and is on ATT had 5 bars when I have none. My other friend, who was also with us, has TMobile and he had 4 bars.
I looked at the Verizon and ATT coverage maps when we got back. Verizon had very spotty coverage where we were and ATT had solid coverage.
So, why didn't my phone roam and get another (ATT?) signal? Come to think of it I've NEVER seen the little "R" roaming signal since I've had this phone... ever.
I chatted with Verizon rep and he had me check a couple of things and do a reset on my network settings and switch on HD Voice & Video, but I have very little confidence this will make a difference.
Any thoughts or help on what I can do would be appreciated. My contract is coming up soon and I've always had this issue from day 1 but now that I'm going to have a choice about which carrier to choose from I might just go to ATT since they have great coverage in Texas.
Solved! Go to Correct Answer
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Here is the one thing I could find on domestic roaming. Domestic Roaming FAQs | Verizon Wireless
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Can you please provide the zip code for the area you don't have coverage in?
Which phone model do you have? Sometimes you should be able to roam on the AT&T or T-Mobile service, but it depends on the agreement is place for those particular towers.
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I kinda disagree with that. They are two different technologies so how can Verizon roam on them? I can see if it was Sprint or IS cellular.
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If the phone is on Global mode, it technically could probably see the GSM networks like AT&T or T-Mobile.
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Next time th situation arises I'm gonna try that.
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The zip code to the closest town is Fredericksburg (Tx), 78624. The area I was in that I mentioned in the post is a park called Enchanted Rock, which is about 18 miles NNE of Fredericksburg. I was on a part of the rock that is around 400' high with views in all directions for 80+ miles.
My phone is a Galaxy S6.
In other situations where I have no cell signal, I'm on a commuter train going from North Austin to downtown (zip 78758 -> 78704). I don't have cell signal for 3/4 of the trip. My partner also has the exact same phone and service and results with his phone is exactly the same.
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Ann what carriers does Verizon have roaming contracts with? I guess I was naive in thinking that if I can't get a Verizon signal that any (non-Verizon) signal would be used while roaming.
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Here is the one thing I could find on domestic roaming. Domestic Roaming FAQs | Verizon Wireless
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I live about 15 miles from town and get no service at home, about 100 yards from my house is a at&t tower. How can I get a signal from there? My zip code is 98603. My girlfriend I believe has cricket and gets amazing service I'm on call with my job and my phone is my lifeline but really don't want to change carrier's
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Danoboy17, we fully understand the need to be able to get the best service possible while at home. Can you please provide us some more details on the service you see in the area? Are calls affected or all services? JoseL_VZW
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Looks like the Fredericksburg zip code has a lot of roaming areas around it. Other CDMA carriers are likely to be the first choice for a Verizon Wireless phone to roam on. US Cellular is most likely one. A smaller regional carrier is another. As the network shifts more and more to VoLTE we could start seeing roaming on the GSM based networks as long as your phone is capable of connecting with those networks.
7
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So after an hour wait at the Verizon store I spoke to someone who sounded like they were knowledgeable in the area of roaming as it concerns Verizon. Gave her the scenario I posted above. She said that turning on Advanced Calling (HD) wouldn't work, particularly because if I'm not getting a signal, how would HD Calling help? I told her I agreed with her but the Verizon chat person the other day assured me that would "fix the issue". Right.
She basically told me that roaming happens behind the scenes. The fact that I couldn't get any signal when my friends on two different carriers could probably means that Verizon has no contract with any carrier (towers) in that immediate area. That seemed like a plausible explanation. She also mentioned that ATT signal wouldn't work since they are on GSM and Verizon is CDMA, Makes sense I guess.
Lastly she offered to switch out my SIM chip for a new one in the hopes that there is some issue with my SIM card. So we did that but now I need to try to go to some areas where I know the signal is weak or non-existant.
If I'm still having problems then it sounds like the best course of action for me is to consider ATT, at least for Texas/Austin coverage. I'm sure they have their own issues but hopefully they have more/better contracts for non-ATT coverage than Verizon does.
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Just be careful that you don't roam too much on AT&T if you switch to them. I know for a fact that AT&T will send out letters asking you to stop roaming so much on a partner carrier or they will disconnect your service.
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Alaska Cellular (or whatever their name is) would be another example of a carrier that Verizon Wireless roams on for voice and 3G EDVO data. Verizon Wireless had no native coverage in Alaska until they were able to deploy their LTE network starting with band 13.
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