dramatic increase in data usage
CONBRO33
Enthusiast - Level 1

i upgraded to 4gb last month and now I'm about to exceed that? I have never used more than 3 gb in my history. My usage has not changed, so why am I going through so much data all of a sudden?

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vzw_customer_support
Customer Service Rep

I definitely understand your frustration. We want you to be in control of your data at all times. My Verizon has a great tool called the Data Utilization Tool that is great way to view the categories your data usage falls into. http://vz.to/1QMPsLG


JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!I definite

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chris1060
Specialist - Level 1

Have you went in to Settings to see what apps are using the data? Click on Data Usage and scroll down and view the apps data usage. It could possibly be an app you downloaded using an extreme amount of background data.

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vzw_customer_support
Customer Service Rep

I definitely understand your frustration. We want you to be in control of your data at all times. My Verizon has a great tool called the Data Utilization Tool that is great way to view the categories your data usage falls into. http://vz.to/1QMPsLG


JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!I definite

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pennacowboy
Enthusiast - Level 1

I had the same problem.   I subscribe to the maximum prepaid data usage, 15GB.   My monthly plan just renewed today, 9/1/2021 so I should have all of my data.  My computer was OFF all night, and when I logged on this morning, 10 percent of my data is already used before I did anything.  Something fishy is up and I can't get any resolution or explanation from Verizon.  I am convinced they are doing something that causes data to be used up faster than it should.

KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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SuzyQ
Community Leader
Community Leader

My experience:  Why has my data use exploded?

Google photos made some changes and it ate over 1 GB (of my 4GB plan) in one day.  Next day my daughter's phone blew through .5GB - so here we are three days into the new cycle with 60% of our data left.  WE DIDN'T CHANGE ANYTHING  - but apps updated and changed settings and background (cellular) data literally skyrocketed.  Background data is now restricted, and I'm keeping a very close eye on usage this month.

Disappointing, because I thought with upping to 4GB on the new plan (previously we had 3GB and barely used 2) and with carryover we'd have no data thoughts/worries at all.  Just the opposite seems to be happening - and it means watching all updates and checking settings whenever an app updates.  UGH.

FRANSTUR
Enthusiast - Level 3

we have suddenly used 8 gig in a WEEK>  and all verizon says is turn off wifi assist.  like this is normal

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CJESTERWAM
Enthusiast - Level 1

Ive had to upgrade to a 20gb plan in one month and all they say was the wifi assist never ever went over data till this year

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Lvfire
Enthusiast - Level 2

I used 3gig last month and had my mobile data turned off. When I check my Verizon it says it's from watching videos but I only do that at home on my wifi network. How am I using any data when my mobile data is off

rcschnoor
Legend

Lvfire wrote:

I used 3gig last month and had my mobile data turned off. When I check my Verizon it says it's from watching videos but I only do that at home on my wifi network. How am I using any data when my mobile data is off

Do you have wifi assist turned on?

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Lvfire
Enthusiast - Level 2

What is wifi assist?  I have a Droid Turbo 2 and my "avoid poor connections" setting is off

rcschnoor
Legend

wifi assist is an iPhone capability and would not apply to your Droid Turbo. Are you positive your device is staying connected to your home wifi? Have you looked in your settings under data usage and checked to see what apps are using cellular data and how much. You may think you are on wifi, but if your phones data usage stats say otherwise, you may not be on wifi as much as you think.

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Lvfire
Enthusiast - Level 2

But have my mobile data turned of on my phone if I don't have the wifi on I can't use my apps. I did this to avoid using so much data while using YouTube. But it doesn't seem to matter. Verizon has to get their cut of my data usage.m y phone shows I've only used 1.89g but my Verizon shows 2.86g. how is there a 1gig difference?

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rcschnoor
Legend

Lvfire wrote:

m y phone shows I've only used 1.89g but my Verizon shows 2.86g. how is there a 1gig difference?

Do you have the data cycle set so that they are on the same dates? It is unlikely that the default data cycle which was set when you got the phone is the same as your billing cycle.