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I've had multiple issues with not being able to make or receive calls. SOS at the top. Constantly going to verizon stores and doing chats. I changed my phone to an iphone 14 and still same issues.
Have not had problems for years but now can't even have a functioning phone for more than an hour.
They tried to install a new esim and nothing.
What can be done?
Solved! Go to Correct Answer
We sent a Private Message to continue the discussion related to your device issue. This concern seems to be specific to an individual account, so we will need to continue in Private Message to fully resolve the concern.
Our Device Troubleshooting Assistant is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
If you still require assistance or have any questions, please contact us for support.
-Alex
We know it's important that you can use your phone when you need it. We are sending over a private note to get additional details and get to the bottom of this with you.
-Meg
We sent a Private Message to continue the discussion related to your device issue. This concern seems to be specific to an individual account, so we will need to continue in Private Message to fully resolve the concern.
Our Device Troubleshooting Assistant is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
If you still require assistance or have any questions, please contact us for support.
-Alex
Start a new topic or ask questions in the open forum.
