email to MMS not working 3-25-24

kb0rpj
Enthusiast - Level 2

I send dozens of emails to MMS ([email address removed per the Verizon Terms of Service]) and it has worked flawlessly until around 11pm last night (3/24/24) then it started showing up on my phone as "message could not be downloaded". 

my email server has been sending them to verizon (cloudfilter.com) ok, and no errors, until around 730am, now it errors out saying that i have exceeded the message limit. 

this has never been a problem before.. i assume something is broken? 

1 Reply
vzw_customer_support
Customer Service Rep

Hello, kb0rpj. Help is here. The maximum file size for picture/video messages depends upon the device software and device's network capability. View the signal indicator on your phone to determine which signal is being received. Also, the maximum file size that can be sent from an email to a device as a multimedia message (MMS) is 3.5 MB.

Please see the links below to ensure you are not reaching the size limitation as well as using the correct info to send it.

https://www.verizon.com/support/knowledge-base-14641/

https://www.verizon.com/support/knowledge-base-21631/

-Natasha

0 Likes