fraud
DGB4
Newbie

Dear Sir/Mam , 

I recently had to get a new phone because mine which I have had with little trouble before suddenly would not get service and/or got service off and on. I brought it in to the local Verizon store and they gave me a new chip and did some 'adjusting' of the setttings..  I returned to the store soon afterwards with the same issue.  I explained that I witnessed a text I was writing delete letter by letter and line by line, a whole paragraph I was trying to send to someone who had a newer phone for sale.  I WAS able to text but for the most part couldn't call or receive calls. 

After then buying a new phone from them, I realized that I had for the first time run over my data, then realizing I had the wifi turned off when at home so it consumed the data.  I strongly believe my phone was hijacked, especially seeing the text delete in front of my eyes.  

I look forward to your reply in lieu of a further effort to fix this.

Thank you, DGB

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3 Replies
vzw_customer_support
Customer Service Rep

We are terribly sorry for the issues you encountered with your new phone. We want to help as much as we can. Do you have a prepaid line or a postpay account? 

~Ivone

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DGB4
Newbie

11-14-23, only just got this message today.  It is a recurring prepaid I think.  Get charged every month with auto payments.  The deleted text I witnessed was shocking, and I still wonder about the security of the account.

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vzw_customer_support
Customer Service Rep

Fraud can be especially frightening, what an invasion of our private information.  Verizon does take security as top priority to protect information.  You account mentioned, is this an active prepaid or post paid account.

-Deb

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