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I have two suspended lines on our More Everything Plan. How do I remove access charge on both these lines?@
Solved! Go to Correct Answer
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My apologies, phoenixman and tikibar1! tikibar1 is absolutely correct - I misspoke. In order for the Access Fee billing to stop during a suspension, the Supsend "without billing" option would need to be selected.
This will stop all billing attached to the suspended line. Please keep in mind that if any contract exist on the suspended line; it will be extended for the time length of the suspension. Here's a link that provides more information surrounding this process: http://spr.ly/6-12N9dn I appreciate the correction and thank you both for being part of our VZW community.
TanishaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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TanishaS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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tanishas_vzw - I think you mean that the lines need to be suspended "without billing, i.e., from the FAQ in the link:
- Suspended with billing You'll be billed for all services and features during the suspension period. However, your contract and upgrade eligibility dates won't be impacted. If you subscribe to Equipment Protection, coverage continues throughout the suspension period. This includes Asurion Wireless Phone Protection (WPP), Total Equipment Coverage (TEC), Total Mobile Protection (TMP), and Extended Warranty (EW).
- Suspended without billing You won't incur voice, data or feature charges while your service is suspended*. Monthly Verizon Edge payments will continue under your Verizon Edge contract. If you choose this option, your contract and upgrade eligibility dates will be extended for however long your line is suspended. If you subscribe to Equipment Protection, coverage continues throughout the suspension period. This includes Asurion Wireless Phone Protection (WPP), Total Equipment Coverage (TEC), Total Mobile Protection (TMP), and Extended Warranty (EW).
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My apologies, phoenixman and tikibar1! tikibar1 is absolutely correct - I misspoke. In order for the Access Fee billing to stop during a suspension, the Supsend "without billing" option would need to be selected.
This will stop all billing attached to the suspended line. Please keep in mind that if any contract exist on the suspended line; it will be extended for the time length of the suspension. Here's a link that provides more information surrounding this process: http://spr.ly/6-12N9dn I appreciate the correction and thank you both for being part of our VZW community.
TanishaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Why is it that I have been a Verizion customer now for 14 years and 4 months and your service is getting worse everyday and I wanted to keep you! But for the kind of service I am getting when I need technical help with a live representative, your service is going down the drain!
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What exactly is the error that’s has been reported
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Hello, Littlebit71. Help is here as we want to ensure we provide you answers and a resolution for your suspension concerns. Please tell us more regarding the charge you are seeing on the billing.
-Natasha

