iPhone 14 lack of cell service
Dawkinseffect
Enthusiast - Level 2

A week ago I traded in my IPhone 12 Pro for a IPhone 14 Pro. Ever since then, the 14 pro has horrible cell connection, losing singal when next to a window, having the service say “SOS” on the screen and even horrible sound quality. I had no issues on my IPhone 12 but since the new model 14 Pro, it’s been a nightmare and a waste of money. I did all the trouble shooting and the signal is horrible for the IPhone 14. Anyone got suggestions? 

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vzw_customer_support
Customer Service Rep

Hello. We wanted to check back with you to see if you were still experiencing issues. Have you tried the reset, as my colleague suggested? If you still need any additional help, please send us a private note. 

~Ivone

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Dawkinseffect
Enthusiast - Level 2

And how does someone send a private note 

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kh-gary
Moderator Emeritus

Hi @Dawkinseffect,

To send a private message vzw_customer_support, you can click on their username displayed on their post above to bring up their profile card overlay, and then click on "Send message" located in the bottom right corner of the overlay.  Alternatively, you can navigate to their profile page here, and then click on the "Message" button located under their username in the top left area of the page.

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vzw_customer_support
Customer Service Rep

We're sorry to read that you've had issues with your iPhone and we're here to help. Is the phone on the latest iOS update? Have you tried resetting the network settings? ~Peter

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Dawkinseffect
Enthusiast - Level 2

Of course I updated the IOS and reset all the settings once I got the phone from the store. It didn’t work. Getting the IPhone 14 was a horrible mistake 

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vzw_customer_support
Customer Service Rep

Thank you for that information, Dawkinseffect. We appreciate you for trying those steps and I'm sorry that didn't help improve your service. Please be on the lookout for a Private Note so we can better assist.

-Lauren

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