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iPhone connected to band 66, states deactivated and not configured?

DAA11
Newbie
‎05-30-2023 09:53 AM

Why would my field test on iPhone 14 constantly state it's connected to band 66, when it states that band is not configured and or deactivated? 


The field test constantly shows iPhone connected to band 66, yet that band says it's deactivated and the UL state is not configured?  Leaving bands 13 and 48 as the only 2 options. 

note: band 2 is also deactivated and not configured? 

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vzw_customer_support
Customer Service Rep
‎05-30-2023 10:07 AM

Thank you for reaching out with your iPhone concern. I apologize as we're not able to see your pictures through this platform. So we can get things in the right direction, are you attempting an initial activation? 

-Melissa

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DAA11
Newbie
In response to vzw_customer_support
‎05-30-2023 10:17 AM

No. I periodically check FTM and every time I do it says I'm connected to band 66? Yet it's not activated and not set up for that band ? 

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vzw_customer_support
Customer Service Rep
In response to DAA11
‎06-01-2023 10:21 AM

Thank you for reaching out to us. What iPhone model do you currently have?

 

~Ivone

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DAA11
Newbie
In response to vzw_customer_support
‎05-30-2023 10:18 AM

IMG_9460.png

 

IMG_9461.png

 

IMG_9462.png

 

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DAA11
Newbie
In response to vzw_customer_support
‎05-31-2023 02:31 PM

Haven't heard back from representative? Are you still there? 

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