My phone just stopped working today and does not have any connection to the Verizon Network. I can send and receive iMessages and that is it. If I try to make a call, it will say call failed, and when people try to call me, it goes straight to VM.
It keeps switching from having bars to SOS. I have rebooted my phone multiple times and done all of the troubleshooting. This is happening to all phones on my Verizon account, and is happening or has been over the past two days to others that have Verizon accounts.
Solved! Go to Correct Answer
If your iPhone is stuck in SOS mode, please use the steps in this FAQ to troubleshoot the issue:
Dan_VZ
Hi there! We are going to send you a direct message in order to assist you.
>Oscar
My phone keeps going into SOS mode. This is the second day in a row . How do I fix it?
If the problem has 4 pages of complaints why not post a solution publicly?
Probably because there is no solution. I spent time with them in the chat and got nowhere. I think they’re making tower changes and dealing with 5G issues. I think they took the LTE circuit down near our house and all that’s left is 5G where you have to be right next to the tower. My father in law came over the other day with AT&T…. 4 bars throughout the house. I HATE to switch back to them….. and I mean HATE…. But might not have a choice. WiFi calling only works when internet is up.
I agree. The problem seems to be there is no solution. No amount of resetting or setting changes makes a difference. The problem must be changes that Verizon is making to their towers and not a problem with the phones. For me it is only occurring at home where I previously had great signal. I've been with Verizon since 1990 before it was Verizon, and this may be the deal breaker.
The_Professor, I’m saddened you’ve been having trouble. We’ve sent a Private Note, so we can assist further.
-John
I’m saddened you’ve been having trouble. We’ve sent a Private Note, so we can assist further.
-John
Why are you sending a private message, so many complaints? just tell us how to fix the problem, so we can move forward.
What good is this forum if you cannot access answers to the same problem everyone is have with this SOS service issue!!!
this is not phone issues it is your network issues!!!
This keeps happening to me as well, the last 2 days have been horrible! I use my phone for work and it keeps hanging up on clients.
Jimmy5580 We're sorry to read about the issue with your device, and we're here to help. When did this start? Did you make any changes to the device before this started? ~Peter
Would also like to know why this is going on cause it’s done a lot just today so far spent 75% of the time in SOS quite irritating considering what you guys charge for service
Ashz We're sorry to read about the issue with your device going to SOS. Were there any changes to the device before this started? ~Peter
No there was not. Nothing is new at all besides the case..
Thank you for this information Ecriselda. Does this happen everywhere or is it in a certain area? Is the device up to date with software? ~Peter
This keeps happening to all of phones as well! Please help!
Hello, Cv5mom. Help is here. My apologies to hear this is happening. What is the zip code of the location where this happens?
-Natasha
My phone keeps going to sos and I have rebooted it multiple times and still nothing this has been going on for several days but now It’s stuck on sos and my phone is basically useless.. I pay way to much for Verizon service for it to be as horrible as it has been lately
Marcspencer82 We're sorry to about the issue with your device and we want to help. Is the device up to date with software? Have there been any changes to the device before this started? ~Peter
Hi my phone is also continuously going into sos mode this started 2 weeks ago can someone help me
Start a new topic or ask questions in the open forum.
