My phone just stopped working today and does not have any connection to the Verizon Network. I can send and receive iMessages and that is it. If I try to make a call, it will say call failed, and when people try to call me, it goes straight to VM.
It keeps switching from having bars to SOS. I have rebooted my phone multiple times and done all of the troubleshooting. This is happening to all phones on my Verizon account, and is happening or has been over the past two days to others that have Verizon accounts.
Solved! Go to Correct Answer
If your iPhone is stuck in SOS mode, please use the steps in this FAQ to troubleshoot the issue:
Dan_VZ
KWCRod4, we're sorry to hear that your device has been going into SOS mode as of late. We'd be happy to help out! Do you recall any recent changes to your phone prior to when the issue began? To clarify, does this happen everywhere or only in certain locations? How often is this happening on a regular day?
~Izzy
We established long ago that this is not a hardware issue, and months later and this still happens at the same time in the same place to everyone in my neighborhood who has a Verizon phone or internet.
My organization is now preparing to move 13,000 corporate phone accounts to another carrier because of Verizon's lack of action here and in other instances like this. Guess they should go back and watch Pretty Women, lol.
I am having the same issue. It happens occasionally but today it’s been happening all day. How is this discussion going on for so long and no resolution?
Biermm34, we never want you to have problems with your phone going to SOS. Please try the troubleshooting found in our troubleshooting guide. You can get there by clicking this link: https://www.verizon.com/support/devices/#mobile Finding your phone, and selecting "Troubleshoot". There will be an option for "iPhone SOS Only". This'll give you a headstart on the troubleshooting and go through the most common ways this is fixed. If you're still having issues, please let us know.
~Jesse
If your iPhone is stuck in SOS mode, please use the steps in this FAQ to troubleshoot the issue:
Dan_VZ
We want to make sure we are able to help out with any issues you might be having. To clarify, do you have a business account with us or a personal account?
~Freddy
Goes to sos. Can’t use it. Then see lte and 5g and isn’t usable AT ALL. my phone iPhone 14 pro and my wife’s iPhone 13 Pro. This is unbelievable
We strive to ensure our customers get the great service we know they deserve! Please send us a Private Note, so we can work with you personally.*Matthew
Same problem. I’m in my home, nothing has changed. We’ve always had consistent coverage here. Suddenly my iPhone 14 Pro Max began dropping connectivity and jumping to SOS mode today. Whenever I restart the phone, it connects to 5G for a bit, then forces back to SOS mode. I’ve also tried switching to 4G LTE only, and it will work for a bit and then force back to SOS.
If the answer here is “please send us a private note”, then please instruct how. How do I send you a private note? Thanks so much!
We totally understand your concern regarding your service going out constantly, and we'll be glad to assist you! If you need us to send you a private note, let us know, so we can do it on our end.
>Gibran
Hello, I am having the same issue. Please message me with how to fix. My phone keeps going to SOS mode…
Hello, CTG13!
I'm worried to read this. Please, PN me in order to properly assist you.
>Luis
Why do you keep saying pm in order to assist? How about make it public so ALL of us can get help. My service is with straight talk and I’ve always had great service. This didn’t happen until straight talk merged with Verizon. What is going on?
I am having the same issue please send me how to fix.
Sos no cell signal.
Hi Gilbran,
My work phone goes to SOS while my coworkers who have the same phone and network have no problem with calls. My cell# [Edited for Privacy].
You can reach me on my personal phone #[Edited for Privacy].
I look forward to hearing from you.
~Todd
I'm sorry you've been having issues Cubicleguy1. Your number you shared is showing as one on a Business Account. The best way to get this address would be through our business support team, which can be reached via the 800-922-0204 support number. When calling, you're automatically directed to their support if you use your VZ Business number. They are active Monday through Friday from 8:00 AM to 8:00 PM (local time) and on Saturdays from 8:00 AM to 6:00 PM Eastern Time.
-John
I have the same issue been going on now 3 to 4 days I pay to much money on my bill to have ANY ISSUES
We strive to provide reliable service, and we are concerned to learn you are experiencing issues with your device. To better assist you, tell us a little more. When did it start? What model is your device and is the software up to date?
~Maria
iPhone 13 Pro Max and yes my phone is up to date… I have done network settings reset and reset all .. called you guys tech support messed up my phone and left me hanging by deleting my phone off the account and my SIM card. Luckily I went to the Verizon store and they gave me a new card. We’ll still having the same problem.. I pay to much for my phone not to be working and staying in SOS MODE
What is the root of what seems to be a known issue? I’m in my home and nothing has changed but all phones on my account are having this very same issue. I have literally been with Verizon over 25 years (back when it was bell Atlantic)! I pay way too much for my lines for them not to be working properly.
Hey Kissena77, I certainly would share your concern if all the phones on my account were having the same experience, like SOS mode. We definitely want to dive into this and help to find a solution. Please be on the lookout for a private note from us, so we can better assist.
-Joseph
Start a new topic or ask questions in the open forum.
