keeps going into SOS

[ngshweiri]

My phone just stopped working today and does not have any connection to the Verizon Network. I can send and receive iMessages and that is it. If I try to make a call, it will say call failed, and when people try to call me, it goes straight to VM. 

It keeps switching from having bars to SOS. I have rebooted my phone multiple times and done all of the troubleshooting.  This is happening to all phones on my Verizon account, and is happening or has been over the past two days to others that have Verizon accounts. 

[vzw_customer_support]

Thank you so much for the insights. I would like to take a closer look. Please check the Private Note, I'll be sending you in a minute.

~Maria

[paigebaxt]

Hi Verizon! I am also having this issue. Please let me know how I can fix it. Thank you

[Ria121DC]

I tried many solutions online , but finally solved it by refreshing the mobile network connection.

[mistammy]

My iPhone 11 keeps going into SOS. Can someone tell me why and how to fix it?

[vzw_customer_support]

Hello mistammy, thank you for reaching out to us, we have encountered several examples of this and are working to gain insights on each. We are sending a Private Note to gain additional insights.

-Colin

[vzw_customer_support]

Hello, we have attempted to reach out in Private note but are unable. Please enable Private Messages, and we will be able to proceed.

-Colin

[vzw_customer_support]

Just a friendly reminder, we are here to help. Please send us a Private Note, so we get started.

~Maria

[CJRV]

I am having the same problem and have done all the recommended resets.  I personally know  4 other Verizon customers who are  continually experiencing the same issues— no service— going into SOS mode randomly— it matters not the location- this is occurring in my own home as well as in other locations that I formerly had superior connectivity.  This systemic dysfunction is unacceptable! Come on, Verizon! Fix this! 

[vzw_customer_support]

CJRV,

We do not want to see you contending with this issue and want to do all we can to get it fixed. Can you confirm the make and model of your device?

-Colin

[vzw_customer_support]

We haven't heard from you. If you still need assistance with your device issues, please reach out. Have a great day!

~Maria

[Jamivj]

An apple 13 pro max and yes everything is updated and yes I have done a network reset even had my SIM card replaced at the store.. nothing works I used to have great signal in my home. Not anymore. I was attending an outing yesterday and everyone with Verizon had service but I was in sos for two whole hours I’m leaving your company because it’s only getting worse

[vzw_customer_support]

We're sorry for the inconvenience you have been experiencing with your service. We would love to help in any way we can. Please send us a private note to further assist. 

~Ivone

[CajunCrawdad]

Same thing. Been going on for over a week.  Extremely frustrating. I work from home and used to have great service in my home office. Now it’s just SOS. I’m about ready to switch back to AT&T.

iPhone 13 Pro Max.

iOS: 16.5

 

[vzw_customer_support]

We're sorry for the issues you're encountering. Where are you currently located? Have you tried any troubleshooting steps on yuor device?

~Ivone

[The_Professor]

Hi Verizon,

I, too, am having frequent, random loss of cell signal and reversion to SOS Only Mode.  It feels like it started about a week ago on my iPhone 8, iOS 16.5.  I've done all the described resets without improvement.  Any additional advice would be appreciated.

[vzw_customer_support]

Oh, no! Dealing with cellular connection issues can be a headache, especially if you are getting random loss of cell signal and reversion to SOS. Let's gather more info. What recent changes have you made? Aside from the SOS, any other problems? Who else is experiencing this problem (friends, family, coworkers, etc.)?

~Gilbert

[vzw_customer_support]

Good afternoon, courtesy follow up regarding your SOS dilemma. We want to offer the support you need. Please reach out at your best convenience, so we can be sure we addressed all your concerns.

~Gilbert

[CajunCrawdad]

I've gone through all the troubleshooting steps.  The only thing that works is wi-fi calling.  But then I can't receive text messages.  Whatever tower changed recently.... please change it back.

[vzw_customer_support]

Thanks for following up, we appreciate the details, we would like to dig deeper in effort to find a fix. We sent you a Private Note, please review at your best convenience. ~Gilbert

[Gutierrez3]

Have you had any resolution  on this , i am having the same issue  its so frustrating , I am ready to dump Verizon , I have a Tmobil account  and  not problems with recepition in my office 

[CLK2024]

Have you been able to resolve this issue?  I’m experiencing the same and called into Verizon multiple times and no good permanent fix yet.