my verizon not accepting my card
Gsrsesgs
Enthusiast - Level 1
  • Im trying to pay my phone bill through the app, but it's telling me "we are unable to process your request with this account number. Please choose another account or payment method" problem is, i dont HAVE another payment method.
14 Replies
vzw_customer_support
Customer Service Rep

We're sorry to read that you have issues paying your bill. We would love to help. We have sent a private note. ~Peter

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Care8787
Enthusiast - Level 1

I’m having the same issue ! So annoying

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Oliver20202
Newbie

I am trying to schedule a  payment and cannot. I do not have an alternate account or payment method..

Please advise 

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vzw_customer_support
Customer Service Rep

Hi Oliver20202. I hear your frustration with scheduling your payment. Let's help first with options for paying the bill with this resource on Paying your Verizon mobile bill FAQs: https://www.verizon.com/support/pay-bill-faqs/  

 

Please share more details on any error messages and obstacles you encounter when paying your Verizon bill. Are you working with Verizon FIOS, Wireless Prepaid, or Wireless Postpaid service?

 

-Deb

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JoeHorror
Newbie

I'd like to know why I can use my Chime Visa card to pay my bill online, but when I go to a store purchase a new phone, I'm told my Chime card cannot be accepted. That makes ZERO sense to me.

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Renea3
Enthusiast - Level 1

I am as well… it says choose another payment method or payment account and I do not have another method. The other card I had on file has disputes I had to handle and close it. 

vzw_customer_support
Customer Service Rep

Hey there, Renea3, I'm sorry to hear you're running into an issue with your payment method. Are you trying to make a payment now? Is this error showing when trying to add this payment method to your account?

-Lauren

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Brookelin161
Enthusiast - Level 1

Same issue. They accepted my card to pay off my phone but when I try and upgrade they won't accept AMEX, 3 different visas, or PayPal. All banks have been contacted and it's a Verizon issue. There are thousands upon thousands of other community members complaining of the same issue since 2020! When you try and reach out for help CS either doesn't understand or they insist it's your bank. 

Sagelmoon
Enthusiast - Level 1

I  paid  $70 on my bill w a Visa.

Checked the balance,  went back 2 MINS LATER USING THE SAME CARD  to pay what was left &  got the message that Verizon "doesn't accept this payment method." 😂🤬😂  It was ACCEPTABLE a few minutes ago, but now nope. 

Customer service keeps replying saying they are SORRY ppl are having issues, yet it never GETS FIXED.  My phone will be shut off in 2 days because if can't find a payment method the system will TAKE for the other $31. I tried 2 other payment methods- both of those  not working too. 

*As a business owner myself, I would never  ignore THIS MANY complaints across internet. Sadly, starting to regret switching from Tmobile. 

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vzw_customer_support
Customer Service Rep

The last thing we would want is for you to have any regrets switching to Verizon, Sagelmoon. That is definitely strange to have a payment accepted from your Visa and then for it to be declined when attempting another payment with the same card. We are here to help, are you still having issues processing the payment?

-Joseph

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SS2476
Newbie

Same issue here. Trying to schedule a payment in the payment arrangement page on the app and it tells me to choose a different account or a different payment method. I don’t have either of these things.

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vzw_customer_support
Customer Service Rep

We understand the importance of scheduling your payment on time and would like to help. Please tell us, have you used the same payment method before? Check out accepted payment methods and more on the link below:

http://spr.ly/6609jhXoz.

 

~Maria

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Sole1121
Enthusiast - Level 1

Yes I have always used my checking account and now it's saying to use a different form of payment. This is such an inconvenience 

vzw_customer_support
Customer Service Rep

That is definitely unusual. We recommend removing the payment method, and adding it again if you keep getting the same message. If the problem continues, let us know.

~Freddy

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