network range extender 11d hang up

[harryverdici]

Samsung range extender 2 hung up on 11d during boot up  any suggestions?

Thanks

[Bayfield]

I have the exact same issue, and I just began recently

[vzw_customer_support]

Hello! Thank you for reaching out to us. This online tool will help you identify and resolve problems with your Samsung 4G LTE Network Extender.

https://www.verizon.com/support/4g-lte-network-extender-troubleshooting/

Please let us know how it goes. We are here to help.

~Maria

[jav6]

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@harryverdici wrote:

Samsung range extender 2 hung up on 11d during boot up  any suggestions?

Thanks

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@Bayfield, @harryverdici  Which exact model extenders do you have?  Word is the legacy Samsung LTE Network Extender is being phased out.  If yours are the older/affected version, then possibly the server they are connecting to has been updated to not support but deny service.

See this thread:

 https://community.verizon.com/t5/Signal-boosters/Samsung-4G-LTE-Network-Extender-IPSec/td-p/1708701

[harryverdici]

network extender has been phased out and nobody said a word. Verizon took care of the problem. 

[harryverdici]

Thanks for the response!

[vzw_customer_support]

We just wanted to check in with you to see if you still needed help with this issue.  Network extenders are one indoor solution that work off your home internet.  Wi-Fi and Wi-Fi calling is also a great solution that works without an extra piece of equipment.  e’re standing by to assist, so please let us know.

-Deb