An Accepted Solution is available for this post.

no cell service in/around home

scodianne
Newbie
โ€Ž08-22-2023 07:33 AM

Hello, I have no service in or around my home/neighborhood. When I'm home, it's not a problem because I can use wifi but when I have no power or my internet service goes down, I'm not able to use my phone for calls, internet, text, anything.

0 Likes
4 Replies
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
โ€Ž08-22-2023 07:40 AM

Hello, scodianne, I'm sorry to hear you're running into an issue with service at home. How long has this been happening? Are you seeing a "No service" indicator on your phone? How far away from your home do you have to travel before service improves?

-Lauren

0 Likes
An Accepted Solution is available for this post.
scodianne
Newbie
In response to vzw_customer_support
โ€Ž11-10-2023 08:59 AM

Hello,

How long has this been happening?

  • I've had this problem since I moved here in August 2019.  

Are you seeing a "No service" indicator on your phone?

  • Usually, I'll see  0-1 bar. I can't remember ever seeing no service
    IMG_1568.jpg

How far away from your home do you have to travel before service improves?

  • 1-2 blocks in any direction will have spotty coverage so I might drop calls/not be able to access gps/maps apps. after 1-2 miles it will generally work. 

Thank you!

0 Likes
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
In response to scodianne
โ€Ž11-10-2023 09:03 AM

 

Thanks for getting back to us. Let's review how you are connecting. We will send you a private note.-Joe

0 Likes
An Accepted Solution is available for this post.
scodianne
Newbie
In response to vzw_customer_support
โ€Ž11-14-2023 02:42 PM

hello, I was working with someone a few days ago and lost service. Can you help? Thanks! Stephanie

0 Likes