no cell service in/around home
scodianne
Newbie

Hello, I have no service in or around my home/neighborhood. When I'm home, it's not a problem because I can use wifi but when I have no power or my internet service goes down, I'm not able to use my phone for calls, internet, text, anything.

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vzw_customer_support
Customer Service Rep

Hello, scodianne, I'm sorry to hear you're running into an issue with service at home. How long has this been happening? Are you seeing a "No service" indicator on your phone? How far away from your home do you have to travel before service improves?

-Lauren

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scodianne
Newbie

Hello,

How long has this been happening?

  • I've had this problem since I moved here in August 2019.  

Are you seeing a "No service" indicator on your phone?

  • Usually, I'll see  0-1 bar. I can't remember ever seeing no service
    IMG_1568.jpg

How far away from your home do you have to travel before service improves?

  • 1-2 blocks in any direction will have spotty coverage so I might drop calls/not be able to access gps/maps apps. after 1-2 miles it will generally work. 

Thank you!

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vzw_customer_support
Customer Service Rep

 

Thanks for getting back to us. Let's review how you are connecting. We will send you a private note.-Joe

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scodianne
Newbie

hello, I was working with someone a few days ago and lost service. Can you help? Thanks! Stephanie

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