Today marks 8 days that I have essentially had no service with Verizon. I have had Verizon for over 16 years. Last week we went over our 10 gigs of data, when I called in to Verizon to ask about paying for more gigs it was suggested that I upgrade to an Unlimited plan. Not only would we have the same speeds and service, but it would be less expensive. So I changed the plan, since then I almost always have no service unless I'm on wifi. The other night I was involved in a car accident and wasn't even able to call 911 on the phone without it failing the first two times. All 3 phones on the plan have been impacted. The phones continually have no service, and drop calls. They internet is non existent if not on wifi. My husband has the exact same plan, but we aren't on the same one and he has absolutely has no issues. I've spent over 11 hours on the phone with Verizon, they've submitted a ticket and I've spoken with tier 3 tech support and nothing has been resolved. I've made multiple trips to the store and have had my SIM card changed 2 times. I have also reset my phone multiple times with tech support. The associates in the store told me they've never seen anything like this, even when I had four bars inside the Verizon store they weren't able to load anything on the internet.. No one has been able to explain what is happening to the service or why. I'm assuming it has to be something with the towers and syncing the phones properly.
I have seen similar posts in the forum, but I can't find any with an update about how or when it was remedied. I'd love anything that would help me understand what the issue is or if its happened to anyone else and how it was fixed.
We're sorry about the lack of service after switching over to the new plan. The last thing we want is for you to face any issues with your service during any type of emergency. We're going to send you a Private Note so we can help.
~Jesse
I have the same problem, please share how to resolve.
@Derrick1999 wrote: I have the same problem, please share how to resolve.
I'm sorry you've been having some service trouble. I see it's been a little bit since you posted, are you still having issues? Since switching your plan, did you restart your devices? A power on and off, sometimes is needed after making a plan change.
-John
Did they fix your issue? If so how? I am having the same issue with 5 lines
Hello Grantter1, we're sorry you're having issues with your service. What's going on? Please tell us more about your issue, we would love to help you out.
~Ivone
Numerous calls and updates to ticket reflect all the issues…. Dropped calls incoming and outgoing, All circuits busy recording received 3 times in a row. We’ve missed calls from medical providers and family members. Can’t make calls when needed. We are seriously searching for other provider options.
~Jesse
We have had the exact same problem since we were advised to change to the Unlimited plan. I also have contacted Verizon at least 6 times and been on the phone or chat for 2 hours each time. Just a bunch of run around in saying it’s our phones, do a factory reset., etc. NOTHING has helped! We also have been with Verizon over 15 years . Our neighbors have the Unlimited plan and don’t have the same issues. I guess we will actually have to switch carriers since It appears no one ever gets the problem resolved. We purchased new phones at the same time so we would have better service as well. We miss doctor calls and can’t make calls off and on. It’s kind of terrifying to think you can’t contact someone in an emergency.
Oh, no! Dealing with service issues can be overwhelming, especially if you have reached out multiple times with no resolution. Our goal is to provide the support you need.
Please tell us more, what exactly happens when you attempt to use your equiment? Aside from the plan change, any other changes?
~Gilbert
One of the phones on my plan just started having this issue this morning after I had switched it to one of the new Unlimited plans to save money. Please help!
Hello, Fenix2113. Saving money is a must and it's awesome to hear that you switched to a plan that works better with your budget. When switching to one of our newer plans, our site provides information stating that you must restart the phone to activate the service/plan. Please let us know if you have restarted the device in question yet.
-Natasha
Yes, restarted multiple times over the weekend with no luck. But gave it a go one last time this morning and it worked! It was very inconvenient to be down as long as it was due to having weekend events, but I’m happy it’s working now.
We are glad to see your issue got resolved!
If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support: https://www.verizonwireless.com/support/troubleshooting/.
Thanks for being the best part of Verizon.
~Gilbert
Same here! I just upgraded the plan. We’ve been with Verizon 20 years now and now the service drops, calls can’t be made at times, and it happens at the most random times, but at least occurs 4x a week since we upgraded. It’s frustrating.
Hello, jgilarroyo. Help is here as you deserve only the best in service with us. Please share more details. When did you make the plan change? Which plan did you switch to? Where (primarily) does the dropped calls/service issues happen?
-Natasha
I've had this issue now for a week. I switched from a family plan to my own plan, changing to the unlimited plan in the meantime. A week ago I always had 4G or 5G connection as long as I didn't drive too far out of the city. Now I have one bar in my home in a major metropolitan area. The moment I leave my house I have zero service. I am not leaving the covered area. And yes, I have tried restarting my phone.
Angerpancake, we definitely want to make sure that you receive the best available service in your area, and we'd love to help! Other than restarting your phone, what other troubleshooting have you completed? Is this happening both indoors and outdoors? To clarify, do you experience poor service everywhere or only certain areas?
~Izzy
I am having the same issue! How to I resolve it?
Hello, we are concerned to know about this experience and would like to assist you properly, we are sending you a private note to assist you further.
~Pam
Start a new topic or ask questions in the open forum.
