outrageous fee for talking to a human

[AMYALL82]

I am sure I am not the only one out there that does not want to be charged for talking to a human being about payment arrangements.  Obviously the verizon prices are way to expensive and customers make payment arrangements because they got behind and talking to a rep about a payment arrangement and charging them is absolutely crazy even if it is $7 dollars!   They need to go back to ALL assistance is free of charge!  

[tikibar1]

Payment arrangements can be done on-line or via the My Verizon app without a charge:

set-up-payment-arrangements/