For at least 2 months now I've been setting my account to paperless, but the setting doesn't last. I just got another email saying that I'm not paperless. I've set it to paperless again today. The last person to set my account to paperless was the verizon office when I was in for adding something to my account.
Is something wrong with the system?
@Stacia4 wrote: For at least 2 months now I've been setting my account to paperless, but the setting doesn't last. I just got another email saying that I'm not paperless.
Thank you for alerting us to your paperless billing experience. When you receive the email advising that you aren't paperless, does it share any explaination as to why? Typically, we see notifications about paper free billing being turned off in relation to emails not successfully sending to the email address on file with the account. Do you receive emails to the email address associated with the account? When is the last time you recall receiving a paperless bill for your account?
-Andi
Start a new topic or ask questions in the open forum.
