phone call

[SRREALITY45]

I just received a phone message that said my Verizon account was suspended and that I should call an 800 number to get it re-established, Since my Verizon is working just fine, I sensed this was a scam phone call. After checking on "my Verizon" account,  I confirmed that all is well. Unfortuntately, I did not write down the 800 number. Using Verizon's "contact us" and chat is very frustrating.........too restrictive and channels my attempts into pre-set topics. No identity fraud occurred, but might have if I weren't skeptical.

[vzw_customer_support]

SRREALITY45, these type of calls have become increasingly concerning over the years, so we are here to work toward a resolution on preventing these calls. We greatly appreciate you bringing this matter to our attention. We have received multiple reports like this, so our team is on the case to put a stop to these calls. It is good to read that you were diligent in confirming your account is secure. Rest assured the appropriate action will be taken. We recommend ensuring your phone number is registered on the FCC’s do not call list at www.donotcall.gov. You can block numbers for free in your online account using the steps on the following web page https://www.verizonwireless.com/support/block-numbers/ by selecting “Add Now” under the heading for “Block calls and messages.” We hope this information is beneficial. 

DavidC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Moburn2009]

Thanks for responding to that customer...but I don't think the bad guys are checking the do not call list. Verizon should be taking extra steps to notify customers of these kind of scams. Send out a blast text or something. You have my number! Right?! I couldn't imagine knowing someone for over 10 years and not immediately warn them of something that could harm them. Shame on you Verizon.

[ramaz]

The number this scam came in on was 1-800-922-2204 but I dobt this will help. One major complaint is Verison charges for security apps. customer security on a verison phone should be a basic part of service. that is som thing I will look for in my next cell provider and every one should. Why are cell carriers not msking this thier number one priority? are they alowing this to happen as an opportuinty to generate income? 

[vzw_customer_support]

ramaz, receiving scam calls are definitely not something we want any of our customers to experience. Allow me to provide some suggestions to help with this issue. The phone number that you provided is actually our customer service number. This would be called Caller ID spoofing. Please take a look at the section "What is Caller ID spoofing?" in this link https://www.verizonwireless.com/support/knowledge-base-218765/ for more details.

Regrettably, spoofing has become a very popular way for telemarketers and scammers to get calls out. The FCC has a great page about spoofing as well at https://www.fcc.gov/consumers/guides/spoofing-and-caller-id that I recommend taking a look at (especially the video titled "Neighbor Spoofing & Robocall Scams"). In the "How do I report suspected spoofing" section there is also a link to file a complaint with the FCC to let them know your number is being used in this Caller ID manipulation. In most cases, these quickly subside but if the calls become persistent, we also offer the option to change your number at no charge ( https://www.verizonwireless.com/support/how-to-change-phone-number-video/ ).

When you receive spam calls, we have a great app called Call Filter that will recognize when a spam call is coming through. There is a free version & a premium version. Please take a moment to check it out https://www.verizonwireless.com/solutions-and-services/call-filter/

Spam calls, unfortunately, are very common these days & a lot of telemarketers/robocalls & scammers somehow get numbers. Verizon Wireless does not solicit or give out your numbers. AliciaD_VZW

[shesacharm]

I was glad to see a link to block numbers... my problem is that the scammer showed the call was from Voicemail and it was from my own phone number. Not sure what would happen if I blocked my own number (somehow that doesn't seem like something I ought to do!)  The recording said pretty much what others have reported and it said hit 1 to verify or hit 2 to speak to someone.  I was not about to hit either.  I read another post where a customer care person recommended they update to the Digital Secure app on their phone.  I thought if I updated, maybe they couldn't get my number to call. I checked and I do have the new update, so it didn't make any difference.  I guess no program can keep the scammers from automatically dialing random sets of numbers until they land on an active number. 

[FB09]

  Well I can certainly attest to this new scam that is going on.  Happened to me 2 days ago and continued today when I found out that the order was still being processed even though i was told it was cancelled. Problem was i wasnt talking to the fraud department i was talking to very well trained and  smart criminals.  Its was very convincing and intricate I truly had no idea I wasnt talking to the Verizon fraud department. They got me, got me but luckily I  was able to stop what was happening and correct this before it went any further.

  Im usually pretty good at picking this stuff out but he said my , my verizon account was hacked and just to verify while he was talking i tried to login and couldnt. He had information that only someone who works at Verizon or had access to our account would know. 

  After spending  nearly 2 hours. with the real fraud team its fixed but I have even less trust then i did before and my trust  level was already low. So much so now that even after taking to the women below i called back to verify i was taking to her. But basically an awesome fraud team member named Sofia, recognized  quickly today that i didn't call back yesterday and reauthorize the order. She was able to put a ticket in and cancel the order, Verizon doesnt ship phones on weekends so Monday morning those guys will get the bad news the phones arent coming.  I would have perferred a FBI agent in a post office uniform to nab these people but im guessing theres a million more out there.  

  From the fraud team members mouth, " if anyone ever calls you claiming to be from verizon, get there name and department they work in , hang up and call Verizon directly". 

I had his supposed name and departnent i just didn't hang up and call them back to verify it was them.  Don't make my mistake.  

[mhoogewind]

Does anyone know what happens if you DO hit 1?  My phone number came up as Verizon Technical support so I thought it was legit and when they immediately hung up, I became suspicious and started googling.  Now I'm nervous.

[vzw_customer_support]

mhoogewind-

It's never fun when you receive a spam call. I'm not a fan of pesky calls either. Robocalls are something that unfortunately is becoming way too common. These robocalls are not affiliated in any way with Verizon Wireless. Our Verizon Call Filter https://www.verizonwireless.com/support/call-filter-faqs/#what is a great app at recognizing/screening unwanted calls. We do have some other recommendations that may curb the annoying calls. We suggest that you register on the National Do Not Call Registry http://spr.ly/6189D2hJf. One other thing you may want to do is file a complaint with the FCC. Here's their link http://spr.ly/6189D2huD.

CarmenT_VZW

[don13]

What is the solution if the scammers are spoofing your own number and being identified as "Voicemail?"  Do we block own our phone number?

[vzw_customer_support]

don13, we definitely do not want you blocking your own number. Here's more on Spoofing: https://www.verizonwireless.com/support/knowledge-base-218765/ KatrinaN_VZW

[pj55]

I also received robocall leaving voicemail claiming they were verizon and that my account had been suspended and I was to press some number to speak to someone to get it reactivated.  Number was 800-922-0298. I do not answer calls I don't recognize and would not fall for this scam but something needs to be done to prevent others from falling for it and giving away their personal information. 

[vzw_customer_support]

Thank you for your valuable feedback, this has been lifted to the proper team. AlbertP_VZW

[Nance9]

I just received a call on my cell phone FROM MY CELL PHONE'S NUMBER! It's the same scam as mentioned above, they are claiming to be Verizon and saying my account has been suspended, but I can't block these calls because it's MY NUMBER... I'm concerned that they could make a call that looks like it's coming from me. I tried to contact verzion for help through chat and the 800 number but still haven't gotten through to a live person... Can you tell me if I need to do anything? 

[FB09]

Hi Nancy,

   My best advice is hang up and don't provide ANY information. If you want to be sure its actually Verizon call them and they will tell you if, when and who called you.  My guess its a scam as i was told Verizon won't call you unless your late on a bill.  Either way take the persons name and department they work in. Hang up and call the verizon directly.    

Hope this helps you

[vzw_customer_support]

I can understand how alarming the these calls can be. We are here to help. This is called Caller ID Spoofing. You can view more information here http://spr.ly/660816rLO. We do offer a service called Call Filter to help with these types of calls. Take a look here: http://spr.ly/660116rLR; AlbertoR_VZW

[redelman]

I just had this happen to me, and it showed on my caller list as Voicemail.  So there is no number to block here; whoever is doing this is spoofing the Verizon shortcuts.

[Hocus4957]

I just received a scam call about my VW account being suspended. The caller ID number was 360.786.9628. Total scam but I can see lots of folks potentially falling for this.

[Eljefe71]

I'm on the "do not call list"  It really does nothing.  I still get spam and robo calls constantly.  Telemarketers still call daily.  However on the account suspended call mentioned above, the call comes through as your own number to try to make it look like Verizon is contacting you.  I have multiple phones on my account as all my kids are on my account.  Almost every phone on my account has been hit with this scam call withing the last week or so.  I have told my kids to ignore it and not to respond in any way to calls saying your account is suspended until you verify your information.   Problem is, the kids are more apt to fall for it.  So my question is, seeing as I'm the only master user on my account,  if the kids fall for it and give up information, would the scammer still be able to affect my account seeing as the kids do not have master user rights?

[vzw_customer_support]

I understand your concern with someone gaining access to your account. To gain access your account someone would need to know your My Verizon password, 4-digit billing pin, or your secret questions to reset this information. If you think any of this information has been compromised, we would recommend changing these. Here is a link with the steps to reset you billing pin. https://www.verizonwireless.com/support/account-pin-faqs/#forget

DerekR_VZW

[Shareena7503]

But they used MY NUMBER???