I have been a loyal customer for over 15 years. I called today for help with my Disney plus account. Rodney from "tech support " started arguing with me over what I've been doing for 6 months. When I asked for a manager he has the NERVE to ask me if I want to purchase a upgraded tech support program. He needs to be fired or start picking up cigarette butts in the parking lot. Before you lose another customer.
And what exactly does a Verizon rep have to do with Disney? All Verizon's involvement is providing the subscription. If there is an issue with it, you contact Disney+ support.