report poor coverage
Enthusiast - Level 2

The coverage map shows 5g and with no degradation...I literally cant hold a phone call for more than 5 minutes - and it drops.  My 12 Pro Max shows one bar of service as did my XS Max prior to the upgrade of phones.  So frustrated, we live in a highly populous area in castle pines.  HELP VERIZON...we have 8 lines of service, we don't want to cancel.  My neighbors say the same thing. 


tapadero way, ocaso dr in castle pines, co 80108 - been this way for a year

Re: report poor coverage
Customer Service Rep



Thanks for confirming what you're experiencing with your service. I'd love to see what needs to be done to see how we can improve your wireless experience with our service. We wouldn't want to lose you over this.


I will send you a Private Message to get some additional information from you.