server temporarily unavailable AUP#MXRT

[dpierce6207]

Our county volunteer fire association uses mms to augment a limited number of pagers and get emergency notifications out to volunteers.  Over the past several years this has been accomplished by a relatively reliable software system.  However, this year has seen a marked uptick in the number of delayed/permanently failed notifications sent to volunteers using Verizon.  Below is a example of the error message being received......

"Original-Recipient: rfc822; ##########@vzwpix.com
Final-Recipient: rfc822; ##########@vzwpix.com
Status: 452
Action: failed
Last-Attempt-Date: 6 Jun 2024 13:13:20 GMT
Diagnostic-Code: 4.1.0 <email address> server temporarily unavailable AUP#MXRT
Remote-MTA: dns; vrz-mms.mx.a.cloudfilter.net"

Based on local research, the problem seems to be with Verizon's (and/or cloudfilter's) servers limiting/blocking the messages.  Is there some way to get Verizon to rectify this  as these are not SPAM, but emergency notifications?

[dpierce6207]

This is a bump to the above.......  not sure if I'm just in the wrong place or being ignored.   : -/

[vzw_customer_support]

Good Morning! Vtext.com is a consumer gateway that allows anyone to email a Verizon SMS-enabled device (by addressing the recipient phones as 10digitVerizonWirelessNumber@vtext.com). 

• Similarly, VZpix takes emails sent to a Verizon phone number (XXXXXXXXXX@vzwpix.com) and delivers them as MMS messages.
• Even though Vtext is not a product and was designed only for consumer use, many VBG customers still use it for all types of business communications, including critical Public Safety dispatch messages.
• Verizon provides no assurance of the delivery/receipt of Vtext messages and VBG customers (including Public Safety / Public Sector customers) must stop using this consumer gateway. 
  • Verizon's SMS product for VBG customers is called Enterprise Messaging Access Gateway (EMAG).

For more details on EMAG, check click on this link: https://ess.emag.vzw.com/emag/login.

Hope this helped.

~Gilbert

[jagster936]

We use game cameras and I have forwarded them to phone from camera to gmail to verizon. Over the recent years they have gotten much more aggressive at filtering and verizon is no longer reliable way to get the messages to the phone. No fix has been offered and they don't seem to care. Business product is very expensive. 

[vzw_customer_support]

We understand the importance of getting those messages delivered and would like to find the root cause of the issue. Are the devices having issues to receive those messages associated to a business account? What type of phones are they using and is the software up to date? 

~Maria