I switched over to Verizon from AT&T in november 2023. The told me my bill would be 125 a month for 2 lines. My first bill was $475.00. They also said they would pay off my AT&T bill and cell phone if i traded in. I just got a notification saying that my AT&T bill was never paid and if i dont pay by the end of August that they will send to collections. I contacted Verizon Thursday and they told me that they will pay off AT&T on July 25th. Now i contacted them today to get a status update and now there saying they dont do that and they cant find my chat with them Thursday. Every month that i have been with Verizon i have to call them because i keep getting 200,300,400 phone bills for 2 lines and they also never gave me my trade in credits
Hello, Jetipton. Help is here as we can check on this for you. We always want to ensure our customers receive correct billing as well as the proper promotions. Please tell us more. What did the promotion include? Dollar amount? When did you activate service with us? The more details, the better so that we can help.
-Natasha
The promotion included trading in both of my devices when switching to verizon and they would pay off both devices totaling $1,682,97. I switched to vetizon November 18 2023. And not yet
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