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God888
Newbie

constantly getting "lost internet connection", even on WIFI-which should never happen. Device of Verizon?

 

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2 Replies
vzw_customer_support
Customer Service Rep

Hi, God888! I understand how important is for you to get good service performance at all times. 

 

If you have an Android device: Check on Settings > Mobile networks, and verify the roaming is disabled.

Then go to General management > Reset > Reset mobile networks.

After this, power-cycle your device.

 

If you have an Apple device: Check on Settings > Cellular > Cellular data options, and verify the roaming is disabled.

Then go to General > Reset ot Transfer iPhone > Reset > Reset network settings.

After that, power-cycle your device.

 

>Ken

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vzw_customer_support
Customer Service Rep

Hello, God888! We understand how important is for you to get the service working properly always. To further assist you, I will be sending you PM, so we can check this out.

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