unlocking issue
mostafaNZ
Enthusiast - Level 2

I possess a considerable quantity of phones, all of which are currently locked to Verizon. Although I initially purchased them as unlocked devices through Assurant, an authorized Verizon reseller, I am currently residing in New Zealand. Returning the phones to the United States poses a logistical challenge and significant expenses. I am seeking any viable solutions or suggestions. Your assistance is greatly appreciated.

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3 Replies
vzw_customer_support
Customer Service Rep

 

Hello mostafaNZ. We hope you can use your devices. You would need to work with your provider or attempt to get a refund from who you purchased the devices from. -Joe

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mostafaNZ
Enthusiast - Level 2

Hello Joe,

As mentioned earlier, the vendor is Assurant, a sizable entity that may not be concerned about these issues.

I still have the same inquiry: If I provide a verified proof of purchase, will Verizon extend any assistance or offer a paid service to remotely unlock the device?

 

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mostafaNZ
Enthusiast - Level 2

Hello Joe,

As mentioned earlier, the vendor is Assurant, a sizable entity that may not be concerned about these issues.

I still have the same inquiry: If I provide a verified proof of purchase, will Verizon extend any assistance or offer a paid service to remotely unlock the device?

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