Noticed my phone keeps ringing if I can't answer it - doesn't switch over to voice mail. Tried to access my voice mail but get busy signal each time. This situation has existed for about 2 weeks. Any thoughts?
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OK, they fixed it at tier level 2. FYI, for some reason my voice mail got switched off.
Thank you for your assistance.
Gregg
What is your phone model? Did you setup the voicemail before?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I have used voice mail in the past so yes I have setup voicemail in the past - not sure when however.
Gregg
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swimraft,
Help is here! Making sure you’re able to receive voicemails is really important. Let’s work on getting this resolved quickly. What make & model phone do you have? Has there been any changes to your phone such as new apps or a software update?
AliciaS_VZW
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I have a Samsung S4.
Don't remember downloading any new apps. Is there a way to list the Applications that have been download in chronological order?
I did recently travel outside of my area (Minnesota) - went to Washington DC. Not sure, but perhaps around the same time problem started.
Gregg
The Samsung Galaxy S4 was affected by the discontinuation of the $2.99 visual voicemail back in July 2016. Were you paying for the Visual Voicemail feature at that time? Or were you always using the basic non-visual voicemail? When the visual voicemail was discontinued, you would have needed to setup your voicemail again for the basic non-visual voicemail. If you didn't, it is possible the feature was dropped off the line like it is for new customers who never setup their voicemail when they were new customers. Phones Affected by the 782016 $2.99 Visual Voicemail Discontinuation | Verizon Wireless
If you were always a basic non-visual voicemail user, then it doesn't make sense to to suddenly not have it working.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
$2.99 Visual Voicemail Service Will Be Discontinued on July 8th, 2016 | Verizon Wireless
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I did/don't have visual voice mail.
When I dial "*86" as described in your link - I get the busy signal again.
Any other thoughts?
Gregg
I would suggest that you call customer service at 1-800-922-0204 from a landline or another phone and ask them to verify you have the basic non-visual voicemail feature on your line and have them reset it on their end. Then have them stay on the line with you while you setup access to your voicemail to ensure it works.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
OK, they fixed it at tier level 2. FYI, for some reason my voice mail got switched off.
Thank you for your assistance.
Gregg
Same problem here - what was the solution? Thanks.
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*Angela
Did you switch phones recently for example did you switch from an Android phone to iPhone or the reverse?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
No. I've been using the same phone for years.
Start a new topic or ask questions in the open forum.
