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why is Verizon charging me for a phone that i already returned
JAYZEN99
Newbie
โ€Ž11-19-2018 06:42 PM

after dealing with a defective device  for a couple weeks  i went into the store and they confirmed it was  defective and that it was still under warranty and  i paid the extra  fee  $30.00 i think to get it expedited next day delivery. i received the  package  and with it was  very  exact  directions  and a prepaid  return shipping  label  i follow all the directions to the letter placing my return address on it and covering  all the  original shipping label and dropped it in a  ups  pickup box  but now  they are charging me  $ 750.00  for an unreturned device they say they  haven't received and  has not been returned to me  due to some sort  of address issue or what ever heres the  kicker  they say i need to provide  a receipt for  shipping  and a tracking number  to prove i shipped it  but there is no recipt cause  the prepaid label  was  made by them  not purchased by me  and refuse to reverse the 750.00 charge on my account

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steveng_vzw
Verizon Employee
โ€Ž11-21-2018 06:53 PM

We are so sad to hear that you are being charged for a phone that you shipped back to us, JAYZEN99. We want to help.

We can certainly have that cost credited back, once the phone you sent in is received by our warehouse. We apologize that we do not have a record of Shipping labels we provide, since they are pre-purchased in bulk from the shippers, we do not have the Tracking numbers recorded. We must rely on our customers keeping that information so if a shipping issue does occur, we could then track the package with the shipper.

Also, hearing that you dropped off the package at a pickup box instead of having UPS check in the package, limits what we could do within our investigation process. Since it was dropped off in a pickup box and since there is no tracking number, we can only wait for your package to be received at our warehouse from the shipper.

StevenG_VZW

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