why is verizon sending me text alerts daily to return my old phone, but will not let the store accept the return or print a label so that I can mail

Verizon promised to send information in the mail about how to return my old phone for a $700 rebate.  I ordered the phone 21 days ago.  Instead, I began receiving daily texts advising me to return my phone.  I checked on the Verizon app and was told to return it to a Verizon store.  I made an appointment at the Verizon, went to the store, and after a half an hour, was told that the store could not accept the return - I had to wait for the information to arrive by US mail.  The store was also unable to print a return label for me to mail it myself.

How do I fix this problem?  

1 Reply
Customer Service Rep

We're sorry to hear that you're having problems with your return. We'll send you a Private Note so we can help.