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A few months ago I stopped being able to receive texts from my husband's cell phone. It worked in the morning, then just stopped. He has a work issued phone with Verizon service. I do not have him blocked. Any other suggestions?

RHMINK
Enthusiast - Level 3
‎11-20-2017 05:35 PM

A few months ago I stopped being able to receive texts from my husband's cell phone.  It worked in the morning, then just stopped.  He has a work issued phone with Verizon service. I do not have him blocked. Is it possible I marked him as Spam?  How do I check? 

Any other suggestions?

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stef7
Master - Level 2
‎11-20-2017 05:45 PM

Four questions:

What model phone do you have? How about him? Be specific please.

Did either of you receive an Over the air (OTA) update for your device?

Does anyone else have problems receiving texts from your husband's phone?

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RHMINK
Enthusiast - Level 3
In response to stef7
‎11-20-2017 05:49 PM

1) I have a Samsung Galaxy S8+

2) He has an Iphone 6s that he just switched to from a 4s.  (Work issued phone) Still same problem.

3) I get OTA updates, he doesn't.  This problem started in early August.

4) No one that we know of is having trouble getting texts from him.

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vzw_customer_support
Customer Service Rep
In response to RHMINK
‎11-20-2017 06:02 PM

Good evening RHMINK. I know how important it is stay connected with your husband. Let's get those messages flowing. Are you able to send and receive text messages from others? Did you recently switch from an iPhone? Does this only happen at specific times?

 

JoeL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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RHMINK
Enthusiast - Level 3
In response to vzw_customer_support
‎11-20-2017 06:06 PM

I've never had an Iphone.  Always an Android.  The day it stopped, it worked at 9 am...by 1 pm...no more!!

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stef7
Master - Level 2
In response to RHMINK
‎11-20-2017 06:23 PM

It's his problem, not yours.

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vzw_customer_support
Customer Service Rep
In response to RHMINK
‎11-22-2017 06:18 PM

RHMINK, we appreciate the insight and would l like to learn more so we can determine what the root cause of this issue is. Is your husband able to call you without issue and visa versa?

 

ChrisM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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RHMINK
Enthusiast - Level 3
In response to vzw_customer_support
‎11-23-2017 06:06 PM

We are able to call each other without any problem.

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stef7
Master - Level 2
In response to RHMINK
‎11-20-2017 06:02 PM

iPhone won't send texts to non iPhones |Official Apple Support Communities

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RHMINK
Enthusiast - Level 3
In response to stef7
‎11-20-2017 06:24 PM

I don't think it's that since he can text other non-iphones with no problem

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stef7
Master - Level 2
In response to RHMINK
‎11-20-2017 06:26 PM

OK. do you get texts from anyone else?

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RHMINK
Enthusiast - Level 3
In response to stef7
‎11-20-2017 06:34 PM

I get them from everybody else.  Weird

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vzw_customer_support
Customer Service Rep
In response to RHMINK
‎11-22-2017 06:47 PM

RHMINK,

 

The best thing to do to confirm if one of your two phones is blocking the messages is to each delete the other's contact in the phones. Then go ahead and see if you're able to send and receive to each other after both contacts have been removed. If you can, it means there was a block in the phone software. If that's the case, you can re-add the contacts and you should be in business. Let us know.

 

EricW_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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RHMINK
Enthusiast - Level 3
In response to vzw_customer_support
‎11-22-2017 08:11 PM

We did that, it didn't work.  My texts go through to him,  but his won't come through to me.

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vzw_customer_support
Customer Service Rep
In response to RHMINK
‎11-24-2017 08:39 PM

That's certainly strange, RHMINK. Thanks for all your efforts so far! Glad your calls are working normally for you though. We're not giving up! Have you tried making an alternate messaging app your default text app? Please click here for those steps: http://spr.ly/6581DDZiL. Once you try an alternate app, please let us know if his messages now come through.

NicoleB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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RHMINK
Enthusiast - Level 3
In response to vzw_customer_support
‎11-24-2017 09:17 PM

I have tried the stock messaging app as well as Go SMS and FB Messenger.   No luck.  I do notice that when i click on received messages from others, there is a "report as spam" option that i don't get on the messages he sent me when his messages still went thru.  Could that be related?

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stef7
Master - Level 2
In response to RHMINK
‎11-20-2017 06:28 PM

https://discussions.apple.com/thread/6014903?tstart=0

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stef7
Master - Level 2
‎11-25-2017 06:06 AM

This is so strange.

I feel we are missing a piece of information.

Do you or does he have an iPAD, or do you or does he have ANOTHER Apple account?

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RHMINK
Enthusiast - Level 3
In response to stef7
‎11-25-2017 07:17 AM

Nope, we don'thave any ipads.  Just Samsung tablets.  And he only has one Apple account.  This problem started in one day from the morning to the afternoon with no known changes to our accounts.

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stef7
Master - Level 2
In response to RHMINK
‎11-25-2017 07:27 AM

Okay. Just to summarize. There is only one appleid involved. You can both call each other. Each of you can call and text other people, both on iPhone and Android with success. You can text him  but he cannot text you...

On his texting app, does he get any error when texting you? Does it appear to go through fine and you don't see it?

I'm not giving up yet...

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RHMINK
Enthusiast - Level 3
In response to stef7
‎11-25-2017 07:46 AM

The summary is right on, unfortunately.  

He doesn't get an error message.  No little red exclamation point.   It appears to go thru.  I have a google voice number that his texts go thru to, just not to my Verizon number. So frustrating.

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