I am not interested in using my upgrade to downgrade to a lesser phone. Please let me know the process for getting a full refund for my Note7. Nothing on your site addresses this--only how to exchange it. My local corporate store stated they will not take my phone. It shouldn't be this difficult--I send you the phone, and you refund me. Please tell me how to do this.
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OFAMOUS1, I know that this process has been tough for many of our customers. We want to help ensure a smooth transition and get things back on track. I understand if you choose not to exchange the Note 7 for any other device. Let me guide you on the return process. You can return the Note 7 to any corporate owned retail store. The only scenario where you cannot return it in our store is if it was purchased at a Verizon authorized indirect partner. In that case, you’ll have to go back to the original point of purchase. You can find your nearest corporate-owned store here. http://vz.to/1Pl7NU4
MarkP_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
They won't do it. You have to send a email to corporate. Or contact Samsung directly they may be able to bypass Verizon and issue you a refund. Hope that helps.
Can some Version admins confirm here?
That's not what i've heard from Verizon on the refund process.
Is that your own experience or what??
We are always here to help MARSAB35. I apologize for all the difficulties you've had with the return of your phone. I know how upsetting and inconvenient this process has been for you.
Please keep in mind that you can exchange the phone for any other device model. Are you not interested in exchanging it for a different device? Where did you originally purchase the Note 7?
We can definitely assist with the return or exchange of the phone. Please reply to the Direct Message I just sent you so we can access your account and further assist.
JohnB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm in the same position as MARAB35,
I'm in the same situation. You've been followed had DM on twitter, lied to on the phone, and still I can't return the device. My device goes outside in the rain to protect my house if you are unwilling to take it back. A recalled device by law is entitled to a full refund. Failure to acknowledge this and take this phone back will be resulting with a call to the FCC.
I am in the exact same boat. I called verizon and told them i wanted to refund my phone and go back to my old galaxy s5 instead of getting another phone. The lady I spoke with was very understanding and went ahead and tried to process the refund but came to a road block saying her system was only letting her exchange my phone for another one and not just send it back. She dug a little deeper and contacted samsung to which they replied that they will send me a box within the next 1-2 WEEKS! Meanwhile im sitting here with my potentially dangerous phone. I dont understand why its so hard to just issue a refund, i shouldnt be forced into switching to a device i dont want, I wanted the note 7, that was why i upgraded to it. Not the s7 or the s7 edge or the LGv whatever. I wanted the note 7, if i cant have the note 7 then i will wait for another phone to come out that I WANT.
I don't want a different phone now that the Note 7 is officially recalled. I want to use my old phone which I mothballed as a backup.
If I have to jump through ridiculous hoops to get a refund, I'll be canceling all business with Verizon.
OFAMOUS1, I know that this process has been tough for many of our customers. We want to help ensure a smooth transition and get things back on track. I understand if you choose not to exchange the Note 7 for any other device. Let me guide you on the return process. You can return the Note 7 to any corporate owned retail store. The only scenario where you cannot return it in our store is if it was purchased at a Verizon authorized indirect partner. In that case, you’ll have to go back to the original point of purchase. You can find your nearest corporate-owned store here. http://vz.to/1Pl7NU4
MarkP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Oh dear another lie. I returned mine to the corporate store I bought it at and they refused to take it "as it might blow up". In case you are wondering thomasville rd tallahassee fl store. So I can't return it. Anyone care to try again?
Totally understand on the store front worries.
I guess they don't want to keep too many Note7 in the store that waiting to be exploded at any tie. LOL
It would be crazy if hearing a Verizon store got burnt down because of storing too many trigger-happy Note7's. 
Better a verizon store than my house
JONBRI25, We understand that the return process for the Note 7 con be confusing if you don't know the correct steps to take. Customers that have upgraded the the Note 7 will receive a safety box in which to return the phone. Have you processed an exchange yet? The box usually comes 1-3 weeks after that. Until it arrives you are asked to reset the phone to factory settings and power it off completely.
MarcusS_VZW
So, if we don't upgrade/downgrade, they won't send the return box?
Markp, please send me an email indicating that it is acceptable to return a Note 7 to a Verizon store (purchased online directly from Verizon) and that they must accept the return. In addition, please send me two (2) return boxes so that I may return both purchased phones.
Both phone lines will be moved back to the old phones while we wait for Samsung to release the Note 8, or equivalent, phones.
Please send me a box or call my store. This return process should not be this difficult.
I tried to return both of mine to 2 different stores. They wouldn't take them they said that Samsung will be send me fireproof boxes to return them. How will they know to send me 2 boxes? I don't want to upgrade either. I'm using my old note 4s until another phone that I really like come out. In the meantime I have to wait for hundreds of dollars in cash that I paid plus the $200 that I received when I traded in my phone. Also I need to return an accessory that I used my $50 gift card for but will I get that $50 credit too?
I'm in the same boat here. I have an old Samsung S3 that I want to use until something comparable to the Note 7 comes out. I don't want an "upgrade" since there isn't one available. How can I get Verizon to just send me a box so I can return my Note 7?
So, the VZW Rep seems to have disappeared. Has anyone found out how to just RETURN the phone? I am not going to exchange at this time and want to rid myself of this very pretty, explosive paperweight. That Verizon doesn't have a "link" that we can click to request the box and get a straight refund astounds me.
I understand that this has been a long ordeal, ZukZekim. We are here to help in any way we can during this time. You should exchange their Note7 smartphones immediately. The simplest way to upgrade Note7s for another smartphone is to visit go.vzw.com/note7faq for information about how to upgrade online. After selecting which phone they would like, customers will receive a special recovery box to return their Note7.
To make this as easy as possible, any customer agreements associated with Note7 purchases have been automatically canceled and customers are eligible to upgrade their phones immediately. Any taxes, fees or downpayments assessed as part of a Note7 purchase will be automatically refunded. In addition, no restocking or upgrade fees will be charged for Note7 returns.
In regards to the box, Special handling recovery boxes are being sent to Note7 customers who did not return their device to a physical location. Recovery boxes are shipped to the address of the original Note7 order and you should receive the box within 1-2 weeks. If you have not received your box, then please contact us via one of the methods this link: www.vzw.com/contactus
-TakendraW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
That was a long answer just to tell me to wait for a box. As I stated, and many others have, we have 0 interest in replacing the Note 7 with anything in the current line up of phones. It is almost an insult to our intelligence to continue to repeat it. Just say "a box is on the way" and I'll wait quietly. Since no information had been provides regarding the box, most of us probably expected to initiate the box transaction.
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