1 Solution
Nearly 3 weeks ago I noticed that my best friend was not receiving my text messages. Looking further into it I realized that there were several contacts not receiving my texts, including my boss and my mother. Everyone had been previously communicating with me via text without issue. I looked for help online and was able to verify that I did not have the numbers blocked, and none of the numbers were stored with a 1 in front of them. I tried two different third party messaging apps with no luck. During that time I added two new contacts to my phone on the same day and one I can communicate with without issue, and the other can only send texts to me and he does not receive mine. After a few days of trying different suggestions from online forums I did the factory reset but the problem was still there afterwards. I have tried deleting the contacts and message threads with no luck. My phone (Droid DNA) was 2 years old and the screen was heavily damaged so I switched to my backup phone, a Droid Razr HD. Still the problem persisted. The only things linking the two phones are my google accounts, my sim card, and my verizon account so today I activated a new sim card in the razr. No luck. Verified that my boss is still not receiving my texts. I've cleared all the caches, there is plenty of empty storage space on the phone. The razr hd has Android version 4.4.2 if that means anything.
I've read plenty of comment threads where people go back and forth about having the same problem and there was never an actual fix mentioned in any of that. I am able to call, and receive calls with no problems. This is driving me crazy.
Solved! Go to Correct Answer
Try having the person(s) with the phone that cannot send you texts delete the entire conversation they have tried to have with you, if that doesn't work, you do the same. See if that helps.
I'm having this same exact problem right now it seems to be people of other carriers! I called and spent nearly 2 hours on the phone with support, they put in a ticket and were supposed to get back to me by 12 today, they didn't so I called them, the issue is still not fixed and they will call me with an update tomorrow, beyond frustrated!
Are they all iphone users? I have the same problem with my neighbor, my daughter, and her mothers phone. All Iphone fives.
No mine are all androids just different carriers
I haven't had that problem. Just the problem with Android to Iphone texts.
My problem seems to be with Android and iphone. One thing that's
interesting is that yesterday I remembered that I activated (or in some way
messed with) the verizon backup assistant around the time my issues started
so I went in and force stopped it and later on my mother received a text I
sent her and was able to reply to it, which hasn't happened in a while. Who
knows if that actually had anything to do with it, but maybe. Could it have
something to do with more than one application syncing the contacts? I also
have google backing up my info.
On Thu, Nov 12, 2015 at 7:49 PM, sleepy3103 <forums@verizonwireless.com>
Leelow503, I can assure you that is definitely not normal. When did you notice this issue start? What kind of phone do you have? What is your zip code?
AlbertoR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The issue started October 25th. Area code 97213. My phone is a Droid Razr HD.
Leelo503, we your messaging service to work right for you. This is a well covered area. This is a well covered area with no reported outages. Are you getting any errors when sending a text? Are you using a third party messaging app for your text?
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am not getting any error messages when sending texts. I have tried both
the original messaging app that came with the phone as well as several
third party apps, all with the same results.
On Thu, Nov 19, 2015 at 4:11 PM, Verizon Wireless Customer Support <
Leelow503, I rely on my messaging every day. Let’s get yours up and running. Try placing your device in safe mode. This will not erase any personal information but will disable all third party apps. Try using the messaging service while in safe mode and let’s us know how it works. To put your phone in safe mode click here: http://vz.to/1NlmgzW
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Tried it. No luck.
On Nov 22, 2015 11:56 AM, "Verizon Wireless Customer Support" <
I'm on my second phone because of the same issue. The first phone was never able to be fixed so we used an upgrade n we are having the same exact issue again. Went into Best Buy n sat with a Samsung employee for over an hour n thought the problem was fixed. This phone sucks n I can't understand how no one can fix it!!!
Drooftopmom, text messages are a major form of communication and being able to send and receive yours is imperative. Is this happening with just a specific number? Has the phone been tested with only the manufacturer software? Please share details so we may assist.
LorenB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Darn! Thanks for giving it a shot, leelow503. You had mentioned three pretty important people not getting your messages. Do you happen to know if they all have the same carrier or type of phone? Are they able to receive any messages from you (picture messages, group messages, intermittent text)? Do you have those contacts stored in your phone using 11, 10, or 7 digit dialing patterns?
JenniferH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
They do not all have the same carrier or type of phone. The contacts are stored as 10 digits. The three main people are unable to receive any messages from me.
Today I tried logging in to my text messages on the Verizon website. I opened a conversation with a person that I communicate with frequently throughout the day (seemingly without any issues) and when I went to send a message suddenly a whole bunch of old text messages from this person to me started loading, some of them I had seen before and some of them that had never reached me. I went back into my phone to double check and there were definitely messages that loaded on the website that had never been received to my phone. So even the people that I think I can communicate with fine are probably affected by this too.
Hi Kimmi82!
I apologize for the inconvenience and I hope you’ve received a resolution to your ticket since your original post! If not, let’s look into this. I will be sending you a Private Message momentarily.
AyaniBB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Also having this exact same problem with my new S5 - can't receive texts from my family who have iPhone but are on my same Verizon account. Do I have to call Customer Support to get resolved?
Try having the person(s) with the phone that cannot send you texts delete the entire conversation they have tried to have with you, if that doesn't work, you do the same. See if that helps.
Thank you for that suggestion ... I just did it and could immediately send to the number that I couldn't send to. It was really weird - she could send to me, but I couldn't reply or send her a text. Now I can. Thank you!
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