Well I was on the school-bus coming home from school and my casio commando froze and shut off. And then I power it back on and then the lock screen doesn't have my background, it's pitch black and when I try to unlock the phone it doesn't respond to my swipes at all. If someone could tell me whats the problem with the phone it would be greatly appreciated.
Hi there slh7671!
I'm saddened to learn that your Commando is having some concerns! It's definitely important to have a fully functional device! I will be more than happy to review some options so we can find the best resolution for you.
Have you attempted to remove the battery for about 10 seconds to try and reboot the device? Is there any physical or liquid damage on the phone?
We may need to completely reset your phone back to default settings. Here is information regarding how to reset the phone in an alternate way since you can't boot up the phone: http://vz.to/16EeDvX
Please keep me posted!
Thanks!
MelissaM_VZW
Please follow us on Twitter @VZWSupport
Well I tried that, but I talked to someone from Casio and they told me to shut the phone down completely and told me to restart it and told me to do the exact same thing, but he said a red LED should pop up on boot. And the red LED didn't light up and he said it would have to be sent in for maintenance and a $25 dollar money order would be due for it. But by the way the phones functioning it seems like something I could fix myself considering it will go to the lock screen.
Thank you for the details slh7671! If you have a warranty on the device, we can just help here. Please accept my follow request and follow me back. Send me a private message with your mobile number so that I can better assist.
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport
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