Did anyone else just get a OTA update 11-11-16 LG G3?

docknibbs
Enthusiast - Level 3

Just got OTA push for system update to 49A on my LG G3.  I'm at security patch level 10-01-2016 and Build MRA58K with Software VS98549A

can't find anything on line about what this is, why it is pushed etc.

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AdobeFX
Newbie

https://www.verizonwireless.com/support/lg-g3-update/

Software Version: VS98549A


The current software update gives you the most up to date Android™ security patch on your device.

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docknibbs
Enthusiast - Level 3

Was I the only one who got it?

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fairyeyes04
Newbie

I got it and i now get the hd voice and video calls LGG3

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Kin_Yip
Enthusiast - Level 3

I just got updated to VS98549A, too, this afternoon.   Does anyone know what "improvement" or changes this update would give ??

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jdalewood
Enthusiast - Level 2

I installed this update and now there are problems recognizing the sd card and not receiving texts.

vzw_customer_support
Customer Service Rep

New updates are suppose to be exciting and not a hassle. Let's get your device back to receiving text and recognizing the sd card. Please tell me more specifics about the SD card and not receiving text messages (any error messages on the device). Also, are you having issues receiving messages from all contacts or specific contacts?



KatrinaN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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docknibbs
Enthusiast - Level 3

Katrina, this board is full of folks from customer support who ask a single question but then never follow through.  My sim card randomly appears to 'disappear' and I get an error that it is no longer recognized.  I have to reboot to get it back.  It happens all the time, sometimes during a call even!  I then get random times where my SD card dismounts on its own and then sometimes will remount later, or sometimes I have to restart.  Again no pattern

vzw_customer_support
Customer Service Rep

I appreciate the added details docknibbs. Did this start right after the software update? Have you tried removing the SIM card for a few minutes and retesting?


You can also try resetting the network settings http://vz.to/2fW0YwS to refresh the connection. Keep us posted.



JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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docknibbs
Enthusiast - Level 3

I got a new sim card and the new sim card seems to have solved the sim card problem.  The memory card I tried a new card and no help.  It keeps randomly mounting and unmounting the card.

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vzw_customer_support
Customer Service Rep

docknibbs

Software updates are supposed to make your phone more enjoyable. I'm sorry to read that you are still having issues with the SD card. I'd like to take a closer look at your device to see what is happening. Can you please reach out with us on Twitter (@VZWSupport) in a DM or through a private message on Facebook (https://www.facebook.com/verizon) so we can provide more personalized support?

AmberK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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docknibbs
Enthusiast - Level 3

Can you help me with this?  I don't twitter or facebook and everyone here deserves to know the answer too.

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AdobeFX
Newbie

docknibbs,

I had a similar problem with the SD card mounting and unmounting after an earlier update and this seemed to help me.

  1. I had to copy everything off the SD card in to a new folder somewhere on your computer for safe keeping.
  2. Reformat the SD card.
  3. Copy everything back on to the SD card.
  4. With the phone powered off, put the SD card all the way in the slot.
  5. Power on your phone.

Hopefully it will work for you too!

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jdalewood
Enthusiast - Level 2

No more issues with texts.  Still getting multiple instances daily of SD card unmounting. Works for a little while after restart, then unmounts. SD card is good, tested it in multiple devices. Never had any problems with SD card until immediately after update.

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docknibbs
Enthusiast - Level 3

jdalewood, I too have multiple spontaneous mount/unmounts.  From what I can tell everyone who tried different cards, reformatting their cards, formatting on a computer, deep format, different format type, then put back in phone, nothing worked.  Folks tried root, no root, even factory reset, etc no help.  This has to be a software issue after the update.

Do you think if we shared a list of apps that are NOT stock verizon apps that we might find a common thread?  Can someone from VZW tell us how to roll back or do other testing with us?

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IAmJustSomeGuy
Enthusiast - Level 2

Based on some research I've come across, it may be a hardware issue that

happened at the same time as the software update. It seems that if the

phone gets hot the solder on the micro sd slot can melt and the phone no

longer can read the card. My phone updates in the middle of the night so I

don't know how hot it got, but I'm wondering if it warmed up enough during

the update to melt the solder and make the micro sd slot unusable.

The phone still works well, but I'm thinking it may be time to start

looking for the next phone. From what I've read soon after the sd card

problems comes screen flicker and then complete screen loss. It just sucks

I missed the black Friday/cyber Monday deals.

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IAmJustSomeGuy
Enthusiast - Level 2

Same

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docknibbs
Enthusiast - Level 3

Since my update I'm having random warnings that my sim card is not recognized.  A restart makes it go away and then it happens again.  I also have several events where my SD card is not recognized, or it loses its mount over and over when I have done nothing.  I also have the camera app repeatedly ask me if I want to store things on the SD card which usually means it lost read of the card and re-established read of it again.  Others having this too?  I thought my phone was going bad but now I wonder about software....

IAmJustSomeGuy
Enthusiast - Level 2

Same

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jdalewood
Enthusiast - Level 2

I formatted my SD card on my computer, then put it in my phone (while powered off), powered back on and it wanted me to format/set up the SD card on the phone. I did that and it was reading the card.  I then shut down, took out the SD card and loaded files (mp3) on it on my computer. Took it out, put it back in my phone. It read the card when I powered up, could see the files. Then it started the mounting/unmounting again and every few minutes it says it's reading the card, then it was unexpectedly removed...

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docknibbs
Enthusiast - Level 3

Yes, problem isn't the card or the format or if you put the card in a computer etc etc, the problem is that the software update messed up the ability to read or mount the card properly.  Please help Verizon!!