Email address

[jwilkeni]

Good morning,

I have been searching for an email address for almost two hours and can't seem to find one.  I want to send several questions that I have had issues with since switching my old phone out back in august.  I did try the chat live account but didn't get any answers.  I am trying to:

1. Find out why my bill increased by $20 a month when I didn't change plans and made a two year commitment?

2. See why I had a $200 bill the first month of the plan which almost doubled.  Since then it has been a $20 increase per month plus overage.

3. Suddenly I am getting data overages and not doing anything differently actually have used the home computer even less?

4. Can't delete the feature of automatic text when driving unless I turn it off each and everytime I enter the car

5. Even though I have had the phone for three months the battery has already begun to decline rapidly.  Any type of warranty on the battery of a new phone?

Thanks

Jim    

[jwilkeni]

They don't have customer service anymore?

[Ann154]

Well it is Thanksgiving day so maybe the employees are with their families instead working?

Since this is a peer to peer community forum and not a direct link to Customer Support and the community members aren't mind readers. Please provide context to your situation so the community members can paint a clearer picture of it. What is your phone model? Plan name and amount of data? Are you on a DPP or two year contract? Are you using the hotspot feature to connect your computer to the Internet?

[Ann154]

FYI there isn't an email address for VZW Customer Service. You can call, use Facebook, Twitter, Google+, chat, visit the store or ask the community on the forum.