For the last 2 weeks, I have been pretty much unable to use my phone for making phone calls. It makes no difference where I am, how many bars I have, call to a cell phone or landline, etc. It does it at home and away. I was on vacation last week 400 miles away and still the same problem. People say that the calls breaks up and cuts out and that I sometimes sound very "robotic."
Any ideas, suggestions would be greatly appreciated. I do have an older Samsung phone - Samsung Galaxy J3.
Thanks.
Edited to correct - this has been going on for 3 weeks - not 2.
Hello, JOYADK98. You can find many of the more common solutions to this issue here: https://www.verizonwireless.com/support/samsung-galaxy-j3-v-troubleshooting/#/main/device/&SMJ320VZK... . If you sign in, it will keep track of any steps taken on your account.
I get an error message when I click on the link.
On Sat, Nov 3, 2018 at 6:26 PM vzw_customer_support <
JOYADK98 wrote:
I get an error message when I click on the link.
On Sat, Nov 3, 2018 at 6:26 PM vzw_customer_support <
Did you click on the link from the email notification of the post in the community forum? If so, you need to click on the link from the community website instead.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
yes, i was able to go to the page indicated, but it was not helpful as it
does not address the issue that i am having.
JOYADK98, making sure you have a reliable working device is vital. We want to thank you for taking the time to review the troubleshooting link we have provided. Let’s continue to work towards a resolution. Can you please let us know if there is any physical or liquid damage to your device https://vz.to/2KtpCEU? Also, you have mentioned that the calling concern started around 3 weeks ago, has anything changed on your device around that same time (software update, new apps)? Furthermore, how does the audio sound when you record a video on your device https://vz.to/2QmmHgP?
Sylvia_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
There has been no damage of any kind to my phone. As far as I know, there
have been on updates. I do not record videos, so I do not know anything
about that.
On Mon, Nov 5, 2018 at 6:12 PM vzw_customer_support <
Hi JOYADK98,
We definitely want your calls to be crystal clear. Thanks for checking for the damage. The additional details regarding the software update and videos was helpful as well. Let's ensure that this issue is resolved. I have sent you a direct message, please review and respond to this message.
Thanks,
PamelaF_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My wife has an iphone 5 and I have an iphone SE. Earlier this year she began have voice call connection/audio problems when she called or was called from our home. Could not hear or be heard after many call attempts; sometimes shouting worked. It works fine when using Facetime but not for an ordinary voice call and seems to be working fine when about town, not at home. Mine has not had problems. We are both on the same Verizon plan. We live in a suburban major metro area but long ago I had connection problems with Sprint and we changed to Verizon. There is no damage or other physical issues we are aware of and we have the latest IOS loaded for this device. I think it might be her's is a little bit older and may not connect well with current transmission protocols in our residential area, especially if the signal is not as strong as in other areas of the community
Whatever it is, we need to get it fixed.
Thanks for reaching out, we certainly want your wife to have excellent service. I am confident we can get this fixed, we will need to access your account. I have sent you a Private Message to continue.
RosanneM_VZW
No, this did not solve my problem or help. My problem is not listed in the FAQs
I hear you I have Verizon and internet
I still have the same problem . Incoming calls are clear . Outgoing calls are static and broken up I called Verizon many times to no avail. They did nothing.
I have the exact same problems and the exact same phone as you. I live in Maryland and I literally have tried running around inside my house and outside my yard to get any of my outgoing calls to not be garbled, with no luck. I have done all the “recommended” things in this post and I am ready to throw this phone in the trash OR GET RID OF VERIZON WIRELESS! I had boost mobile before and never had the problems I have with Verizon. I hope that you get an answer that works so I can figure out my issues too. Good luck. 🤞
Skizzie1,
We don't want this to be an ongoing issue. You mentioned that you're primarily having this issue inside your residence. Is that correct? How's service when you leave your home? Do you have access to Wi-Fi at your home?
LasinaJ_VZW
I am having the exact same issue. I have a Samsung Note 9. My software is up-to-date, and I have reviewed and followed all of the previous troubleshooting directions that have been previously posted in this thread. I have been having this issues for the past 3 weeks.
PurkeyKnex, this is not the experience we want for you. To confirm, does the problem persist with all calls or only outgoing calls? Everywhere, or in a specific area? Are other services affected (text messages/data)? Does your device have any physical or liquid damage?
ChakiaH_VZW
I am having the same issue and need help in getting this fixed as I am using my phone mainly for work. Please help
I'm having the same issue, I reached out to the tech coach we tried everything, even took out my sim card. Last tech said I sounded better with the case off, I've had this case since I got the phone and have never had an issue just these past two weeks. I'm not going to keep my case off it protects my phone! I use it for work and it always sounds like the call is robotic and breaking up. No water damage, no cracked screen, I've never dropped my phone! I need help, I can't work like this and it's passing off my boss.
@prpnyc, since your line is directly connected to your boss, we need to move with urgency and make sure you are supplied with a strong connection. What model phone do you have? Does the issue happen at one or all locations? Are the calling issues particular to indoor or outdoor coverage? Does travelling 10-15 miles helps improve your audio quality?
Akane_VZW
I have been having the same problem with my Galaxy J3 Mission. My phone calls have been crystal clear inside my house for 3 years. A few weeks ago calls started to become garbled intermittently. Occasionally the other caller drops on my end, but the person on the other end says they could hear me (I could not hear them). It doesn't seem to matter where I am in the house. My text messages are fine, although I sometimes receive duplicates. I have not dropped or damaged my phone. Zip 33461
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