Google Nexus 5 - complain directly to Verizon

Grandma78633
Newbie

In my experience the "squeaky wheel gets the grease."  Those of us who want to be able to use an unlocked Google phone on Verizon need to become the Squeaky Wheel.


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Ann154
Community Leader
Community Leader

Complain to Google. They are the ones that designed the phone and choose the hardware.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Heretic1989
Specialist - Level 2

I feel you Grandma. It'd be sweet for that to happen. It'd be in keeping with something called progress. It'd be in keeping with something called the 21st century not the 20th century.

Unfortunately after the Samsung Galaxy Nexus debacle...

Waimon
Contributor - Level 3

I think the google nexus would be a great idea and wish Verizon did offer it.

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jtown
Contributor - Level 3

Verizon doesn't know how to support Nexus devices.  They had one and screwed it up royally.  A Nexus device is supposed to have a clean OS (no skins or junk apps) and is supposed to be the first to get each new version of Android until Google stops providing updates for the device.  I'm looking at my Verizon Galaxy Nexus running 4.2.2.  4.3 has been out for about half a year and other carriers have updated the Galaxy Nexus to 4.3 but not Verizon.  Every update for the Galaxy Nexus was delayed by Verizon for weeks if not months and they're not even bothering with the final update for the phone.  I bought a Nexus 10 tablet when it was released and it was months before both of my Nexus devices were running the same OS.  That lasted 5 or 6 months before the Nexus 10 left it behind again.

Verizon doesn't deserve another Nexus device.  They had their chance.

Tidbits
Legend

The Galaxy Nexus weren't all updated. There were different ones in different regions. What most did was root and put what they wanted. The Verizon version was no exception.

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jtown
Contributor - Level 3

I bought a Nexus device so I wouldn't have to root/hack/jailbreak/whatever it.  I paid a premium price to get a product that would get me a clean, cutting edge experience without any hassle.  Verizon shouldn't have gotten involved with the Nexus line if they weren't prepared to support it properly.

And I'm not complaining about the lack of a 4.4 update.  I know Google's ended support for the Galaxy Nexus.  But it's inexcusable for Verizon (or any carrier) to refuse to provide 4.3 for the Galaxy Nexus.

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mr_wirez
Enthusiast - Level 2

I moved 4 lines to Tmo. I bought my wife and myself Nexus 5's and our 2 boys Moto G's. We are VERY happy with the phones, the service, and especially the price. $185/MONTH.  I waited months for updates for my Galaxy Nexus from Verizon, while the other carriers let Google update them directly. The day after my contract was up,I drove to T-mo..  And another thing.... Verizon's phone selection is absolutely pitiful, and the few phones they do have are so locked down and bloated, it really makes for an awful user  experience. When we (the customers) pay for a device, it should come "clean", or at the very least have a way to remove the crApps VZW puts on it... You won't find "MyVerizon" on an iPhone. That's for sure.... Until Verizon take a deep look at its policies, they will lose longtime customers... Like myself and my family.

Tidbits
Legend

Actually you have the wrong idea. It's not up to them to support it properly. No matter what you say... Google made the agreement and that was the way it was. If Google didn't come to terms the way they wanted they simply could have walked away. Not one person has shown any factual information on what was agreed to and what wasn't.

I already brought this up long before the Galaxy Nexus was released on Verizon.

Anyway Google didn't even submit anything for the Verizon version. I mean if you actually looked and if Google was so innocent themselves they'd at least have something, but they don't. I bet they figured the warranties are expired and people either moved on or hacked their phones.

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mr_wirez
Enthusiast - Level 2

No... The GSM Gnex were all updated on time. It was the CDMA ones that were always behind... VZW and Sprint, although sprint was not as bad.

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Tidbits
Legend

That's BS... Not all were updated... There was even software you could download to tell you which Galaxy Nexus you had. You had to root to convert to another version. Some of those weren't even updated even today. But of course that is long forgotten.

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Ann154
Community Leader
Community Leader

Which Samsung Galaxy Nexus models besides the Verizon Wireless model hasn't been officially updated to Android 4.3 OS version?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Tidbits
Legend

Some versions were controlled by Samsung and still today some are still never been updated without unlocking the boot loader.

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jtown
Contributor - Level 3

Put up or shut up.  Which carriers have yet to update the Galaxy Nexus.  Not "some".  Name them.  Name one.

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Tidbits
Legend

Google is your friend. There are different versions of the GSM. Not all of them are controlled by Google. I suggest Looking back in XDA during the time the Galaxy Nexus was released. Plenty of documentation there.

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rive
Enthusiast - Level 3

Second that.

I had the Verizon Xoom 3G/4G/LTE Which was a Google GED aka 'pure Android' device, and it routinely took VZN a year or longer to release the android updates for both ICS and JellyBean.

I got the Nexus 7 unlocked LTE and I am extremely happy that VZN has no involvement In android updates. It was nice to get Kitkat a week after Google released it.

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michele13
Enthusiast - Level 1

I believe in the squeaky wheel, but this isn't going to happen anytime soon. In order for Nexus to have a "pure" android ui- you have to rule out Verizon, who wants to control the phone and make it a very VZ experience with a sprinkling of android. This is certainly their right, but seems way too shortsighted. While I truly liked my Moto Droid Razr, it's time to move on to Nexus. We have finally decided to take the plunge by dropping Verizon and going to AT&T. All we want is pure android, no bloatware, no contracts and timely os updates with a good 4G LTE network (we are based in NYC - this is not a problem). In today's wireless world, this should be a no brainer customer option. We shouldn't have to contact the CEO of Verizon Wireless (really??).

Tidbits
Legend

Money talks... Been saying that for as long as I started here. Want a company to change hurt their pocketbook. People rely too much on a luxury...

LeavinVZ
Enthusiast - Level 1

I agree, Tidbits!  I've been a loyal customer of this company since 1996 (they were called PrimeCo in my area back then).  I've got 2 out of 7 lines that are out of contract.  Next month I'm dropping VZ on those lines and going with AT&T or a prepaid provider - whatever makes the most sense.  Over the next year, 3 more lines will go out of contract, and we'll see how much VZ needs to lose before they cry "Uncle" and realize they are nothing more than a wireless internet provider.

The internet provider I use for my home service doesn't tell me that I can only buy hardware (router, computer, game consoles, etc.) from them.  Why do we put up with that from VZ? 

But the real impact we can have is word of mouth.  Over the years, I can't tell you how many people I convinced that VZ had better service.  From now on, my narrative is that VZ is the only company that wants to restrict you to only phones they sell - so go with any other provider you can find.

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Tidbits
Legend

LeavinVZ wrote:

I agree, Tidbits!  I've been a loyal customer of this company since 1996 (they were called PrimeCo in my area back then).  I've got 2 out of 7 lines that are out of contract.  Next month I'm dropping VZ on those lines and going with AT&T or a prepaid provider - whatever makes the most sense.  Over the next year, 3 more lines will go out of contract, and we'll see how much VZ needs to lose before they cry "Uncle" and realize they are nothing more than a wireless internet provider.

The internet provider I use for my home service doesn't tell me that I can only buy hardware (router, computer, game consoles, etc.) from them.  Why do we put up with that from VZ? 

But the real impact we can have is word of mouth.  Over the years, I can't tell you how many people I convinced that VZ had better service.  From now on, my narrative is that VZ is the only company that wants to restrict you to only phones they sell - so go with any other provider you can find.

Word of Mouth doesn't do much when you contradict yourself sporting a Verizon phone using Verizon services.  Most people won't take your seriously.  People will start to listen more if they see less Verizon users out and about and they say how "terrible" they are.

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junctionivy
Enthusiast - Level 1

I currently have a Nexus 4 smartphone from Verizon, and if they ever want me to upgrade, they will have to offer the Nexus 5 on "the Network".

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