Phone started going right to voicemail

doloresrules
Newbie

We cannot figure out how to stop my  mother's phone from sending everything to voicemail.  It's a recent problem, I imagine she changed a setting but we don't know which one or where to find it

 

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vzw_customer_support
Customer Service Rep

Hi! Thanks for reaching out to us. We would be happy to look into this concern for you. What is the make and model of the device?*Latecia

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