Since I updated my RAZR HD to the KitKat yesterday my WiFi won't connect when I leave the house and return. I need to turn off my phone completely and then it will connect.
My phone was fine before so I think it has to do with the update. Does anyone have a solutions?
Thanks!
Hi Djhass,
Updates are supposed to improve the device! It saddens me to hear that this did not occur. Do you receive an error message? Does this happen with just one Wi-fi connection? What is the software version listed on your device?
Thanks,
PamelaF_VZW
Tweet us @vzwsupport
Hello,
I don't receive an error message it just won't connect. When I turn my phone off an back on it will then connect, but usually only for a short while. The only WiFi I use is typically at my house I haven't tried it anywhere else. The software version I am using is 4.4.2 and my phone is the white RAZR HD Droid.
Other than this issue I really like the update.
Thank you for your reply, djhass! To confirm when checking Settings>WiFi, is the auto-connect feature on? I would suggest removing the saved WiFi connection and set it up fresh. I am eager to get this resolved!
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport
I did that already and it didn't change the connection.
I tried a public WiFi connection and it did the same thing. It saved it but
it wouldn't connect. This is really frustrating .
Thanks
On May 24, 2014 12:49 PM, "Verizon Wireless Customer Support" <
Same issue here. Repower phone and get wifi for maybe a couple minutes then it disappears, or does not connect to home network all together and then disappears from icon tray. Not happy anymore!
I'm having the same issue with my phone and my husbands phone after the latest update I stopped in the Verizon store they showed me how to do a a factory reset I went home and did it got everything back and working but it will still not connect to wifi. I "forgot" the network on the phone then reentered it got a connection for a minute and then nothing my android tablet is connected to my home network no problem but it hasn't been updated
swalsh3030,
Let's make sure that we are able to get everything taken care of for you. Are you using bluetooth on the Razr HD? Can you please try to go into Settings, Wi-Fi, select Advanced Options, Select Wi-Fi Frequency Band, Choose the 5 GHZ only option. Then try to re-connect to the wi-fi services again. Please keep us posted.
KevinR_VZW
Please follow us on Twitter @VZWSupport
Tried it didn't work yes I'm using Bluetooth also
On May 25, 2014 8:25 AM, "Verizon Wireless Customer Support" <
When I go to manage networks sometimes it says that my home network is out of range sometimes it connects and then drops it
Sent from my Verizon Wireless 4G LTE DROID
swalsh3030,
Thanks for the information! I am glad that you were able to try those steps. I did request to follow you, if you can accept that request and then request to follow me back. Once we are following each other you will be able to send me a Direct Message: http://vz.to/1fbIKzK I hope to hear back from you soon.
KevinR_VZW
Please follow us on Twitter @VZWSupport
I wasn't sure if you saw my last response. I did want you suggested and still no changes
I'm having the same problem...network is always out of range or connects for minutes then loses connection. Battery life has dropped terribly.
Hello edknn, let's get to the bottom of this together! A working phone is super important! Select menu, go to touch settings, select wifi and go to advanced options. Select wifi frequency band. Choose 5 GHz only option. Also, check these settings and functions for battery life: http://vz.to/1g8Ij5U Keep us posted if there is a change.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport
My home router is 2.4 ghz only....5.0 ghz is not an option....when bluetooth is turned off, networks are visible and able to connect...this is not a valid work around as I use bluetooth with wifi audio and for calls in my car.Will 4.4.3 fix this and will Razr HD get this update and when. I would have thought Verizon would have made sure this update would work before rolling it out and destroying our phones. I am seriously considering switching providers as my service has suffered so much. Verizon should offer to cover any overages in our data plans caused by this foul up. Sounds like quite the money maker for your company.I feel upgrade times should be waved to allow those affected to find phones that actually work.
The update is from Google not Verizon it does say the next update will fix Bluetooth problems
Sent from my Verizon Wireless 4G LTE DROID
Do you know when that update will be??
I don't know but it sounded like it wouldn't be to long
Sent from my Verizon Wireless 4G LTE DROID
Well Verizon sent out a phone(the same razorHD) and now I am afraid to
turn on bluetooth so could you please post when the update comes around
Thank You
I'm having the same problem...network is always out of range or connects for minutes then loses connection. Battery life has dropped terribly. Both of my phones are Razr HDs. Each one is almost useless as far as I am concerned. I am seriously considering changing providers if Verizon does not either fix this problem or upgrade my phones early.
Same issue here. Phone (RAZR HD) will not connect to WiFi since KitKit update. In the Wifi settings screen, you tap on the connection you want to connect to. It says "Connecting" and then immediately switches to "Saved". Easily reproducible. Please stop asking people to check if their Wifi is turned on or to check their WiFi routers : ) From reading the other comments on this thread, this is certainly a bug and needs to be logged and fixed promptly!
I am available to provide more information about the issue to help you identify and fix the bug. Thanks. -S
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