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Sound on Cloud videos

Angel1213
Newbie
‎10-17-2020 07:03 AM

All of a sudden some of the videos on my cloud have no audio/sound. What is causing this problem and how can I fix it?

Thank you.

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vzw_customer_support
Community Manager
Community Manager
‎10-17-2020 07:10 AM

Angel1213, 

 

We don't want this to be an ongoing problem. Are you accessing that media on Verizon Cloud or iCloud? 

 

 

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Angel1213
Newbie
In response to vzw_customer_support
‎10-17-2020 12:41 PM

Thank you for replying. Verizon cloud!

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vzw_customer_support
Community Manager
Community Manager
In response to Angel1213
‎10-17-2020 12:51 PM

What is the make and model of your phone? 

 

 CassieG_VZW

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