Anyone else tried to answer an email support response in the last 48 hours or so and are unable to send their message? The 'Submit Response' button seems broken. I've been trying since yesterday afternoon and cannot get a message to go through to answer them.
Communication works best when it's a two-way street, PoofyPoe. If the "Submit Response" button will not function correctly, it gets in the way of successful communication. To be sure we understand correctly, are you referring to a reply to one of our Private Notes from this forum?
-George
Not about the forums at all. I submitted an email support ticket for account management assistance, through the Verizon site. I got an email response asking for more information. I clicked the link in the email to respond, which took me to the website. I filled out the form and typed up my response, and clicked submit. The button grayed out for a long moment, then returned to the clickable state. Nothing submitted. I tried on the website and the Verizon app on my phone, as well as the website on my PC. I tried every day for a while, and still nothing. I finally came here to the forums, to suss out whether this was a known bug being worked on, or a feature to get support out of having to deal with issues. Verizon may tout themselves as having the best coverage available, but their customer service is well-known as one of the worst. (Yep, I'm annoyed.)
I am here for support and motivated to help ensure you get the account assistance you need, PoofyPoe. Thank you for this detailed response. Please send us a Private Note for support through this platform, to get started. We are also available through social media (Twitter and Facebook-24/7) to help as well!
*Cheyenne
I have been having the same issue. I have an open service request and I am trying to send feedback and the send button will not allow me to respond. Please advise.
Hello justlookingforanswers! We appreciate your comment. Please, reach the next link to authenticate your account and go to a secure channel to help you with your issue button.
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Authenticate and continue here:http://spr.ly/6005MwlEW
I am having the same issue. I began by contacting Verizon through chat because I was charged for an international travel pass while inside the USA. The chat system seemed unresponsive, so I received an email from Verizon to complete the ticket. When I went to the Verizon site to complete the ticket, the button to "submit request" turns blue when I click it, but it the page does not active work to submit the form. So now, how can I best communicate with Verizon, without chat and without the support page responding as they should. Do you have an email address for support that I might use?
We want you to be able to get assistance when you need it from us, medimagery. We have sent you a Private Message, please respond to us there.
-Steven
Thank you. I appreciate it!
I have this same exact problem for support request #MR-666879460-W01
Oh, no! We most certainly want to help. I've sent you a Private Note. Please reply at your earliest convenience.
-Kia
I am having the same problem. I've tried using Edge, Chrome, Firefox and the app.....I cannot submit my reply for my open Support Ticket. I was asked for more information, but how can I supply more information if I can't submit my response???
I have the same issue as well - trying to submit a reply to a support ticket and the 'submit' button does not work in either the Verizon mobile app or my Chrome browser on my PC.
Uh oh! May I ask if you've attempted a different browser?
*Aly
I have the same problem - i have a support ticket open but unable to reply to it on either the webpage through chrome browser on a Windows machine or on the Verizon app on my ios device. In both cases, the submit button does nothing.
It's almost a year later, and I have the same problem. I'm on an iPhone 13, so it's not my tech that's bad. Verizon, how can I work around the issue with your non-functional buttons? I can't even click the button to change the contact method.
We want to make sure you can get teh support you need. Have you been able to try doing so from a different device or different browser?
-Andrew
Having the same issue. I cannot reply to a support ticket on my computer, phone browser, or MyVerizon app on wifi or cellular services. The 'Submit Message' button does not work
Please fix your support functions. This is a persistent issue.
We're sorry for the issues you're having on your device. Have you tried to check on the phone's software or have you tried any troubleshooting steps regarding this issue?
~Ivone
We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/~Peter
This is ridiculous. I have the same issue. I opened a case online and I can't respond to it.
Start a new topic or ask questions in the open forum.
