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I don't know after all this if I trust that the one I exchange it for has not been a loaner phone that was used the first time around you can bet this would be a golden opportunity for them to get rid of all those loaners.
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Your happiness matters to us. I can assure you that if you upgrade your device after returning in your Note 7, it will be a brand new device. It is a standard upgrade. I hope this helps.
The new Note 7's are identified by a black square found on the back as well as a green battery indicator.
I'm sorry what I meant was if I trade my note7 in for the s7 or s7 edge I just don't know if I trust after reading all this on here that it would be a new one not one that was used as a loaner during this mess with the note7. Besides after all this we are thinking just turn them in and be done with this and having a cell phone for now.We have been with Verizon since they bought Alltel and to be honest the customer service has really gone downhill.I don't really want to fight or argue with them over this anymore we never got the credit ( $25 ) for the first note7 and I know to get back the money for 2 cases will be another battle that I'm just not ready for, I sincerely wish all you note 7 owners good luck with whatever you decide to do in this matter.
Your happiness matters to us. I can assure you that if you upgrade your device after returning in your Note 7, it will be a brand new device. It is a standard upgrade. I hope this helps.
First off, it's not an upgrade, it's a downgrade, you have nothing to offer that comes close to the Note 7, please call it like it is.
A standard upgrade.....well like I said I am Done!
It will be a brand new device in original manufacturer sealed box.
You do realize this is all on Samsung? Verizon is just in the middle.
Spoken like a Verizon rep. The recall is on Samsung but the poor customer service is all Verizon. Customers that were in annual contacts are now being forced into 2 yr contracts on a downgrade and frankly old device. We are only 4 1/2 mos from the S8 hitting the market. Charging people $100 in fees to exchange phone. After 18yrs I will be leaving as well.
And you would be wrong. I have no connection to Verizon or any other cellular provider other than owning a Verizon phone and being a customer. I am not in the telecom industry at all. I just call it like I see it. Verizon certainly could make it easier, but the fees you are going to get charged are being refunded on the fees you paid on the Note 7. Is it the most logical and customer friendly way to handle this mess - absolutely no. Your anger remains misplaced. Samsung screwed up and screwed over its customers big time. Samsung should have a get a phone now and exchange it for a new S8 or whatever the next Phablet with internal stylus will be called (I would not be surprised if they abandon the Note name to put this completely behind them).
Those "fees" are sales tax - which you will have to pay with ANY carrier therefore leaving Verizon over sales tax really isn't going to solve your problem. The so called upgrade fee of $20(which I wasn't too thrilled with paying either) will be refunded along with the original sales tax that you paid on the Note 7 once they receive your phone(Note 7). Maybe because I'm super courteous and not argumentative every CSR that I've dealt with, either on the phone and at my local corporate store, have been very helpful and positive through this whole fiasco. And before you accuse me of being a Verizon rep, I'm NOT. I work as an admin for an aircraft company so i have absolutely nothing to do with cell phone carriers or cell phone manufacturers.
FAIGUY9 Is correct. I completely standby his post and respect his ability to actually treat people with respect. +1 to you brother.
Well I have to say you were very lucky getting helpful or good customer service at the corporate store level. My in store experience at 2 stores were horrible as well as calling 2 others who were quite rude and unwilling to even explain why they were refusing to help.
My second point is the cs reps at corporate are great... They told me that the refunds for the note 7 would be in the account in the next week. Why because they can't leave customers with a phone that we can't use AND that carriers won't accept without proper packaging and labeling.
That is my issue with you steadfast defense of Verizon. They will be getting a payout from Samsung and the fact is the stores should be taking in the note 7 returns but instead I am waiting to receive my "upgrade" in the next week while have a phone that may or not be dangerous.
Obviously Samsung is to blame but Verizon should be treating customers better. Look at the return policy of the other big 3... take the phone IN to a store and exchange...much better customer service!
I have several friends who are with At&t and have had just as much trouble if not more than some have had with Verizon. I'm definitely not saying Verizon is perfect but neither is anyone else. I think EVERYONE is having an issue because nothing like this has happened before, so I'm trying to cut EVERYONE some slack- not just Verizon. Since other carriers are having issues as well I think it's silly to jump ship and think if you were with another carrier everything would have been handled perfectly.
I'd like to add that it's funny how everyone was complaining before that they couldn't do the exchange online and NOW everyone is complaining that they can't go to the store to exchange.
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