I'm able to receive calls, but cannot make outgoing calls. I'm also able to receive/send texts and emails. Someone please help!
Do you get an error message when o placing calls?
yes . a white box with the words "mobile network not available" and "cancel"
oreocookieblues,
Thank you for bringing your concerns to our attention. We want to help. I have sent you a Private Note. Please respond and we will be able to assist you in a secure setting. We are standing by and look forward to working with you.
ColinH_VZW
dial the area code along with the phone number. like (xxx) xxx-xxxx
Help is here for you, ahues1214. Our forum friends did provide some great comments. If you're receiving an error even when dialing the 10 digit pattern, please let us know the message and we'll be sure to find the reason for your calling difficulties. Please also let us know if this is effecting anyone else in your area, along with your zip code.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport
Hello I am having the same exact problem. There is NO error message, I have full bars and am in a place i regularly make calls without a problem. It just says "Dialing..." whenever i try to make an outgoing call. I tried to call myself from a landline, and my actual cell phone does not ring or alert me that I have an incoming call. I can however, send and receive text messages without a problem. Please help!
Itsandrewscott,
I am sorry to learn that you are having the same trouble. We would like to take a look into this further for you. As our forum friends suggested are you dialing the numbers with the area code? What zip code are you in? What make and model phone do you have? How long has this been going on? Please fill us in with the details please.
TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
This started two days ago. It is selective. I have a Samsung Galaxy Note
4. I don't know anyone with any other service that is having disruption. I
live in zip code 33304 in FL and the rest of the people on my plan are in
07470 NJ. They do not have any interruption in service. I brought my
phone to the Verizon store and it worked. It will work in certain areas of
my town, but now all of a sudden it does not work in certain places I go
on a daily basis. I heard of the Sim card going bad, but I learned
yesterday that this is happening to Verizon customers in other places
because there is an outage, is that true?
On Jun 18, 2015 9:27 AM, "Verizon Wireless Customer Support" <
I am having the same problem. It started 2 days ago and I am not receiving calls it is going directly to voicemail. I am also having problem with my texts being delivered. I am getting an error message no network available, but those with iPhones are not having any problem connecting to the network. When I can send text messages the battery drains after just a couple messages. Also, the battery is running hot. I am not sure what has changed since I have not changed anything on the phone. This issue is making the iPhone definitely more appealing.
is there a solution ?
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