lg k8 v kernel crash and wont do anything

1934d
Newbie

tried taking a photo in message+ and it crashed. Removed the battery and it restarted and crashed again.Once more reinstalling the battery got the KERNEL CRASH message . I tried to reboot per instruction on the message and now it's dead.Not happy as its only a few months old 

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  • LG

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vzw_customer_support
Customer Service Rep

It is important to have a working device and we are here ot help. Does the phone show any type of life when you connect a charger to it? Also, what changed with the phone before the Message+ app crashed, any new apps or software updates? ~Vic

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